| Serial Number | 90145024 |
| Word Mark | GENESYS ENGAGE |
| Filing Date | Friday, August 28, 2020 |
| Status | 654 - REPORT COMPLETED SUSPENSION CHECK - CASE STILL SUSPENDED |
| Status Date | Tuesday, June 13, 2023 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | downloadable computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable cloud computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information from customers or other patrons in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; and downloadable computer software for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and software instruction manuals sold or distributed therewith as a unit; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; all of the foregoing in the field of contact center management |
| Goods and Services | advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion |
| Goods and Services | providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 2, 2020 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 2, 2020 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 2, 2020 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | Genesys Telecommunications Laboratories, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Event Date | Event Description |
| Friday, March 29, 2024 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Wednesday, March 27, 2024 | ASSIGNED TO EXAMINER |
| Tuesday, January 16, 2024 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Tuesday, June 13, 2023 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Wednesday, December 14, 2022 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Thursday, December 8, 2022 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Wednesday, December 7, 2022 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Wednesday, September 7, 2022 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Thursday, March 3, 2022 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Friday, September 3, 2021 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Friday, September 3, 2021 | LETTER OF SUSPENSION E-MAILED |
| Friday, September 3, 2021 | SUSPENSION LETTER WRITTEN |
| Wednesday, July 14, 2021 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, July 13, 2021 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, July 13, 2021 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, January 13, 2021 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, January 13, 2021 | NON-FINAL ACTION E-MAILED |
| Wednesday, January 13, 2021 | NON-FINAL ACTION WRITTEN |
| Wednesday, December 30, 2020 | ASSIGNED TO EXAMINER |
| Friday, October 2, 2020 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, September 1, 2020 | NEW APPLICATION ENTERED |