GENESYS CLOUD EX Trademark
Trademark Overview
On Friday, March 24, 2023, a trademark application was filed for GENESYS CLOUD EX with the United States Patent and Trademark Office. The USPTO has given the GENESYS CLOUD EX trademark a serial number of 97855966. The federal status of this trademark filing is REPORT COMPLETED SUSPENSION CHECK - CASE STILL SUSPENDED as of Thursday, June 4, 2026. This trademark is owned by Genesys Cloud Services, Inc.. The GENESYS CLOUD EX trademark is filed in the Advertising, Business and Retail Services and Computer & Software Services & Scientific Services categories with the following description:
contact center workforce management services, namely, personnel management services; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
General Information
| Serial Number | 97855966 |
| Word Mark | GENESYS CLOUD EX |
| Filing Date | Friday, March 24, 2023 |
| Status | 654 - REPORT COMPLETED SUSPENSION CHECK - CASE STILL SUSPENDED |
| Status Date | Thursday, June 4, 2026 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
Trademark Statements
| NOT AVAILABLE | CLOUD |
| Goods and Services | contact center workforce management services, namely, personnel management services; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion |
| Goods and Services | providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications |
Classification Information
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Sunday, April 16, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | Wednesday, February 1, 2023 |
| First Use In Commerce Date | Wednesday, February 1, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Sunday, April 16, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | Genesys Cloud Services, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Menlo Park, CA 94025
US |
Trademark Events
| Event Date | Event Description |
| Tuesday, March 28, 2023 | NEW APPLICATION ENTERED |
| Sunday, April 16, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, August 2, 2023 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Monday, November 20, 2023 | ASSIGNED TO EXAMINER |
| Monday, November 27, 2023 | NON-FINAL ACTION WRITTEN |
| Monday, November 27, 2023 | NON-FINAL ACTION E-MAILED |
| Monday, November 27, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, February 26, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, February 26, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, February 26, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, February 29, 2024 | SUSPENSION LETTER WRITTEN |
| Thursday, February 29, 2024 | LETTER OF SUSPENSION E-MAILED |
| Thursday, February 29, 2024 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Thursday, January 16, 2025 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Wednesday, February 12, 2025 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, June 3, 2025 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Thursday, December 4, 2025 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Thursday, June 4, 2026 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
