| Serial Number | 90145016 |
| Word Mark | GENESYS CLOUD |
| Filing Date | Friday, August 28, 2020 |
| Status | 641 - NON-FINAL ACTION - MAILED |
| Status Date | Friday, February 7, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | TELECOMMUNICATIONS SERVICES, namely, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIVATE BRANCH EXCHANGE (PBX) SERVICES |
| Goods and Services | designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion |
| NOT AVAILABLE | "CLOUD" |
| Goods and Services | providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 2, 2020 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 2, 2020 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 2, 2020 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | Genesys Telecommunications Laboratories, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Event Date | Event Description |
| Tuesday, September 1, 2020 | NEW APPLICATION ENTERED |
| Friday, October 2, 2020 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, January 13, 2021 | NON-FINAL ACTION WRITTEN |
| Wednesday, December 30, 2020 | ASSIGNED TO EXAMINER |
| Wednesday, January 13, 2021 | NON-FINAL ACTION E-MAILED |
| Wednesday, January 13, 2021 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, July 13, 2021 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, July 13, 2021 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, July 14, 2021 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Saturday, August 14, 2021 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Saturday, August 14, 2021 | SUSPENSION LETTER WRITTEN |
| Saturday, August 14, 2021 | LETTER OF SUSPENSION E-MAILED |
| Wednesday, December 7, 2022 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Monday, February 14, 2022 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Monday, August 15, 2022 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Friday, February 7, 2025 | NON-FINAL ACTION E-MAILED |
| Friday, February 7, 2025 | NON-FINAL ACTION WRITTEN |
| Friday, February 7, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, March 29, 2024 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Monday, February 13, 2023 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Monday, August 14, 2023 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Friday, February 16, 2024 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Wednesday, March 27, 2024 | ASSIGNED TO EXAMINER |