Trademark Overview
On Friday, August 28, 2020, a trademark application was filed for GENESYS CLOUD with the United States Patent and Trademark Office. The USPTO has given the GENESYS CLOUD trademark a serial number of 90145016. The federal status of this trademark filing is REPORT COMPLETED SUSPENSION CHECK - CASE STILL SUSPENDED as of Monday, August 14, 2023. This trademark is owned by Genesys Telecommunications Laboratories, Inc.. The GENESYS CLOUD trademark is filed in the Advertising, Business and Retail Services, Communication Services, and Computer & Software Services & Scientific Services categories with the following description:
TELECOMMUNICATIONS SERVICES, namely, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIVATE BRANCH EXCHANGE (PBX) SERVICES
designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketin...
providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
