| Serial Number | 99182881 |
| Word Mark | GENESYS |
| Filing Date | Tuesday, May 13, 2025 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Tuesday, January 27, 2026 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management |
| Pseudo Mark | GENESIS |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 13, 2025 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, August 31, 2016 |
| First Use In Commerce Date | Wednesday, August 31, 2016 |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Menlo Park, CA 94025 |
| Event Date | Event Description |
| Tuesday, May 13, 2025 | NEW APPLICATION ENTERED |
| Tuesday, May 13, 2025 | APPLICATION FILING RECEIPT MAILED |
| Monday, September 22, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, September 26, 2025 | ASSIGNED TO EXAMINER |
| Saturday, September 27, 2025 | NON-FINAL ACTION WRITTEN |
| Saturday, September 27, 2025 | NON-FINAL ACTION E-MAILED |
| Saturday, September 27, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, December 29, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, December 29, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, December 29, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, January 27, 2026 | SUSPENSION LETTER WRITTEN |
| Tuesday, January 27, 2026 | LETTER OF SUSPENSION E-MAILED |
| Tuesday, January 27, 2026 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |