| Serial Number | 87425000 |
| Word Mark | G GENESYS |
| Filing Date | Tuesday, April 25, 2017 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Tuesday, July 30, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | NOT AVAILABLE |
| Description of Mark | The mark consists of an abstract lowercase G made from the convergence of three round forms followed by the word GENESYS. |
| Goods and Services | Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit |
| Goods and Services | Telecommunications services in the field of contact center management, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services; automated operator and messaging systems, namely, automated call forwarding services and automated telephone voice messaging |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | designing and managing for others outbound marketing campaigns in the fields of contact center management, and providing online reporting of such campaigns; personnel management and employee motivation and incentive programs, namely, conducting incentive award programs for motivation of employees via recognition and bonuses of customer service center employees to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound contact center marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning and product promotion |
| Goods and Services | Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely, providing online temporary use of online non-downloadable software for automated telephone operator and messaging functions |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Event Date | Event Description |
| Thursday, July 20, 2017 | ASSIGNED TO EXAMINER |
| Friday, April 28, 2017 | NEW APPLICATION ENTERED |
| Tuesday, May 2, 2017 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, May 3, 2017 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Friday, July 21, 2017 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, July 21, 2017 | NON-FINAL ACTION E-MAILED |
| Friday, July 21, 2017 | NON-FINAL ACTION WRITTEN |
| Monday, January 22, 2018 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, January 22, 2018 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, January 24, 2018 | SUSPENSION LETTER WRITTEN |
| Tuesday, January 23, 2018 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, January 24, 2018 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Wednesday, January 24, 2018 | LETTER OF SUSPENSION E-MAILED |
| Wednesday, July 25, 2018 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Monday, February 11, 2019 | ASSIGNED TO LIE |
| Thursday, February 21, 2019 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Wednesday, February 27, 2019 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, September 10, 2019 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Friday, April 3, 2020 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Wednesday, November 18, 2020 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Thursday, October 22, 2020 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Sunday, November 1, 2020 | NON-FINAL ACTION WRITTEN |
| Sunday, November 1, 2020 | NON-FINAL ACTION E-MAILED |
| Sunday, November 1, 2020 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, November 18, 2020 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Wednesday, November 18, 2020 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Wednesday, November 18, 2020 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, November 18, 2020 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Monday, May 3, 2021 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Saturday, May 29, 2021 | FINAL REFUSAL WRITTEN |
| Saturday, May 29, 2021 | FINAL REFUSAL E-MAILED |
| Monday, May 3, 2021 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, May 3, 2021 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Saturday, May 29, 2021 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Tuesday, July 13, 2021 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Tuesday, July 13, 2021 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, July 14, 2021 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, August 13, 2021 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Friday, August 13, 2021 | LETTER OF SUSPENSION E-MAILED |
| Monday, July 17, 2023 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Friday, August 13, 2021 | SUSPENSION LETTER WRITTEN |
| Monday, May 9, 2022 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Wednesday, May 11, 2022 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Wednesday, December 7, 2022 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Thursday, December 15, 2022 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Friday, December 30, 2022 | SUSPENSION LETTER WRITTEN |
| Friday, December 30, 2022 | LETTER OF SUSPENSION E-MAILED |
| Friday, December 30, 2022 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Saturday, July 15, 2023 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Monday, February 5, 2024 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Thursday, July 18, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, February 8, 2024 | SUBSEQUENT FINAL REFUSAL WRITTEN |
| Thursday, February 8, 2024 | SUBSEQUENT FINAL EMAILED |
| Thursday, February 8, 2024 | NOTIFICATION OF SUBSEQUENT FINAL EMAILED |
| Tuesday, May 7, 2024 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Tuesday, May 7, 2024 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Thursday, July 18, 2024 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Thursday, July 18, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, July 30, 2024 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Tuesday, July 30, 2024 | LETTER OF SUSPENSION E-MAILED |
| Tuesday, July 30, 2024 | SUSPENSION LETTER WRITTEN |