| Serial Number | 87425066 |
| Word Mark | G |
| Filing Date | Tuesday, April 25, 2017 |
| Status | 702 - SECTION 8 & 15 - ACCEPTED AND ACKNOWLEDGED |
| Status Date | Friday, June 13, 2025 |
| Registration Number | 5686755 |
| Registration Date | Tuesday, February 26, 2019 |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, September 4, 2018 |
| Description of Mark | The mark consists of an abstract lowercase "G" made from the convergence of three round forms. |
| Goods and Services | Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit |
| Goods and Services | Telecommunications services, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | Designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns; personnel management, employee motivation and incentive programs, namely, conducting employee incentive award programs for motivation of employees via recognition and bonuses of customer service center employees to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound calls using recordings and speech synthesis, namely, telemarketing services and promoting the goods and services of others via automated outbound pre-recorded calls |
| Goods and Services | Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely, providing temporary use of online non-downloadable software for automated telephone operator and messaging functions |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 038 |
| First Use Anywhere Date | Friday, June 30, 2017 |
| First Use In Commerce Date | Friday, June 30, 2017 |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 009 |
| First Use Anywhere Date | Friday, June 30, 2017 |
| First Use In Commerce Date | Friday, June 30, 2017 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 035 |
| First Use Anywhere Date | Friday, June 30, 2017 |
| First Use In Commerce Date | Friday, June 30, 2017 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 2, 2017 |
| Primary Code | 042 |
| First Use Anywhere Date | Friday, June 30, 2017 |
| First Use In Commerce Date | Friday, June 30, 2017 |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | GENESYS TELECOMMUNICATIONS LABORATORIES,INC. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Party Name | GENESYS TELECOMMUNICATIONS LABORATORIES,INC. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Party Name | GENESYS TELECOMMUNICATIONS LABORATORIES,INC. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Event Date | Event Description |
| Friday, April 28, 2017 | NEW APPLICATION ENTERED |
| Tuesday, May 2, 2017 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, May 3, 2017 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Thursday, July 20, 2017 | ASSIGNED TO EXAMINER |
| Friday, July 21, 2017 | NON-FINAL ACTION WRITTEN |
| Friday, July 21, 2017 | NON-FINAL ACTION E-MAILED |
| Friday, July 21, 2017 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, January 22, 2018 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, January 24, 2018 | FINAL REFUSAL WRITTEN |
| Monday, January 22, 2018 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, January 23, 2018 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, January 24, 2018 | FINAL REFUSAL E-MAILED |
| Wednesday, January 24, 2018 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Monday, July 9, 2018 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Monday, July 9, 2018 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, July 24, 2018 | EXAMINERS AMENDMENT -WRITTEN |
| Tuesday, July 24, 2018 | EXAMINERS AMENDMENT E-MAILED |
| Tuesday, July 24, 2018 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Tuesday, July 24, 2018 | EXAMINER'S AMENDMENT ENTERED |
| Tuesday, July 24, 2018 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, August 15, 2018 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, September 4, 2018 | PUBLISHED FOR OPPOSITION |
| Tuesday, September 4, 2018 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, October 30, 2018 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Monday, December 3, 2018 | TEAS STATEMENT OF USE RECEIVED |
| Monday, December 3, 2018 | USE AMENDMENT FILED |
| Friday, January 4, 2019 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Friday, January 4, 2019 | STATEMENT OF USE PROCESSING COMPLETE |
| Thursday, January 24, 2019 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Friday, January 25, 2019 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Monday, February 4, 2019 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Monday, February 4, 2019 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, February 26, 2019 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, February 27, 2019 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, November 18, 2020 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Wednesday, November 18, 2020 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Wednesday, November 18, 2020 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, November 18, 2020 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, November 18, 2020 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Monday, February 26, 2024 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, December 7, 2022 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, February 18, 2025 | TEAS SECTION 8 & 15 RECEIVED |
| Wednesday, June 11, 2025 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Friday, June 13, 2025 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Friday, June 13, 2025 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |
| Wednesday, February 12, 2025 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |