FOR A BETTER RETURN ON CUSTOMERS Trademark
Trademark Overview
On Wednesday, December 10, 1997, a trademark application was filed for FOR A BETTER RETURN ON CUSTOMERS with the United States Patent and Trademark Office. The USPTO has given the FOR A BETTER RETURN ON CUSTOMERS trademark a serial number of 75403034. The federal status of this trademark filing is ABANDONED - NO STATEMENT OF USE FILED as of Friday, January 26, 2001. This trademark is owned by TeleTech Holdings, Inc.. The FOR A BETTER RETURN ON CUSTOMERS trademark is filed in the Computer & Software Products & Electrical & Scientific Products, Advertising, Business and Retail Services, Communication Services, Education & Entertainment Services, and Computer & Software Services & Scientific Services categories with the following description:
COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND FOR PROVIDING EMPLOYEE TRAINING IN TELEMARKETING, TELECOMMUNICATIONS, AND TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS, COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, SALES AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS
TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS AND OTHER FINANCIAL SERVICES COMPANIES, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, AND HEALTHCARE COMPANIES, THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION ADVICE AND ASSISTANCE; MANAGEMENT OF CALL CENTERS FOR OTHERS; PROVIDING SALES PROMOTION ADVICE VIA TELEPHONE, GLOBAL COMPUTER NETWORK AND VIDEO TELECOMMUNICATION
TELECOMMUNICATIONS SERVICES ALLOWING COMMUNICATIONS AMONG CUSTOMERS AND CUSTOMER SERVICE CENTERS, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES
PROVIDING EDUCATIONAL SEMINARS AND COURSES OF INSTRUCTION IN THE FIELDS OF TELEPHONE ANSWERING SERVICES, TELEMARKETING SERVICES, TELECOMMUNICATIONS, AND TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES
CONSULTING SERVICES IN THE FIELDS OF COMPUTER SOFTWARE, COMPUTER PROGRAMMING, COMPUTER SYSTEMS, DATABASE COMPILING AND MANAGEMENT AND INTERACTIVE ELECTRONIC KIOSK SYSTEMS; COMPUTER PROGRAMMING SERVICES; COMPUTER DATABASE COMPILATION AND DEVELOPMENT SERVICES; COMPUTER SYSTEMS DESIGN AND DEVELOPMENT SERVICES; RESEARCH AND PRODUCT DEVELOPMENT FOR OTHERS IN THE FIELDS OF TELEMARKETING AND TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; PROVIDING GENERAL INFORMATION AND TECHNICAL ASSISTANCE REGARDING PRODUCTS AND SERVICES VIA TELEPHONE, GLOBAL COMPUTER NETWORK AND VIDEO TELECOMMUNICATION
General Information
| Serial Number | 75403034 |
| Word Mark | FOR A BETTER RETURN ON CUSTOMERS |
| Filing Date | Wednesday, December 10, 1997 |
| Status | 606 - ABANDONED - NO STATEMENT OF USE FILED |
| Status Date | Friday, January 26, 2001 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, May 2, 2000 |
Trademark Statements
| Goods and Services | COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND FOR PROVIDING EMPLOYEE TRAINING IN TELEMARKETING, TELECOMMUNICATIONS, AND TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS, COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, SALES AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS |
| Goods and Services | TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS AND OTHER FINANCIAL SERVICES COMPANIES, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, AND HEALTHCARE COMPANIES, THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION ADVICE AND ASSISTANCE; MANAGEMENT OF CALL CENTERS FOR OTHERS; PROVIDING SALES PROMOTION ADVICE VIA TELEPHONE, GLOBAL COMPUTER NETWORK AND VIDEO TELECOMMUNICATION |
| Goods and Services | TELECOMMUNICATIONS SERVICES ALLOWING COMMUNICATIONS AMONG CUSTOMERS AND CUSTOMER SERVICE CENTERS, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES |
| Goods and Services | PROVIDING EDUCATIONAL SEMINARS AND COURSES OF INSTRUCTION IN THE FIELDS OF TELEPHONE ANSWERING SERVICES, TELEMARKETING SERVICES, TELECOMMUNICATIONS, AND TELESERVICING IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES |
| Goods and Services | CONSULTING SERVICES IN THE FIELDS OF COMPUTER SOFTWARE, COMPUTER PROGRAMMING, COMPUTER SYSTEMS, DATABASE COMPILING AND MANAGEMENT AND INTERACTIVE ELECTRONIC KIOSK SYSTEMS; COMPUTER PROGRAMMING SERVICES; COMPUTER DATABASE COMPILATION AND DEVELOPMENT SERVICES; COMPUTER SYSTEMS DESIGN AND DEVELOPMENT SERVICES; RESEARCH AND PRODUCT DEVELOPMENT FOR OTHERS IN THE FIELDS OF TELEMARKETING AND TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; PROVIDING GENERAL INFORMATION AND TECHNICAL ASSISTANCE REGARDING PRODUCTS AND SERVICES VIA TELEPHONE, GLOBAL COMPUTER NETWORK AND VIDEO TELECOMMUNICATION |
Classification Information
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, February 5, 1998 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, May 12, 1999 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, February 5, 1998 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, February 5, 1998 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, February 5, 1998 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | TeleTech Holdings, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Denver, CO 80302 |
| Party Name | TeleTech Holdings, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Denver, CO 80302 |
Trademark Events
| Event Date | Event Description |
| Tuesday, May 15, 2001 | ABANDONMENT - NO USE STATEMENT FILED |
| Tuesday, July 25, 2000 | NOA MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, May 2, 2000 | PUBLISHED FOR OPPOSITION |
| Friday, March 31, 2000 | NOTICE OF PUBLICATION |
| Monday, January 24, 2000 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, November 12, 1999 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, May 17, 1999 | FINAL REFUSAL MAILED |
| Wednesday, April 14, 1999 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, October 19, 1998 | NON-FINAL ACTION MAILED |
| Friday, October 2, 1998 | ASSIGNED TO EXAMINER |
| Friday, September 25, 1998 | ASSIGNED TO EXAMINER |
