| Serial Number | 79117489 |
| Word Mark | FEEDBACK NOW |
| Filing Date | Monday, August 6, 2012 |
| Status | 404 - IR CANCELLED - US REGISTRATION CANCELLED |
| Status Date | Sunday, August 7, 2022 |
| Registration Number | 4427041 |
| Registration Date | Tuesday, November 5, 2013 |
| Mark Drawing | 3000 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, August 20, 2013 |
| Goods and Services | Educational services, namely, providing seminars, classes, workshops, one-to-one coaching, and courses that involve role playing exercises, all of the foregoing in the field of improving client satisfaction; training in the field of improving client satisfaction |
| Description of Mark | The mark consists of "FEEDBACK NOW", with the "FEEDBACK" appearing above "NOW" and a horizontal line running between "FEEDBACK" and "NOW". "FEED" is in bold, upper and lower case lettering, "BACK" is in lower case lettering, and "NOW" is in uppercase lettering. To the right of the wording is a circular shape made up of two curved, broken lines with hatch marks on one end of each line, and two dots within the circle, representing eyes. Below the circular shape is a shadow. Below the wording are three shaded circles side by side, each containing two curved, broken lines with hatch marks on one end of each line. The circle to the far left contains a smiling face, the circle in the center contains a face that is neither smiling nor frowning, and the circle to the far right contains a frowning face. |
| Goods and Services | Surveying apparatus and instruments for measuring client satisfaction, measuring apparatus and instruments, namely, proprietary electronic circuit board consisting of 3 buttons, survey response counting machines, touch screen tablet computer equipped with a counting application for measuring point of sales client opinion; signaling apparatus and instruments, namely, computer software incorporating an algorithm for sending text alert messages for mobile phones for alerting a service incident, and computer software incorporating an algorithm for sending automatic emails for alerting a service incident; checking and supervision apparatus and instruments for checking employee performance, namely, an alarm, a radio pager, an electronic visual alert that appears on a computer monitor; data processing equipment to automatically transfer client votes to server, namely, a radio; computers; computer software to review results and trends and run analysis in the field of client satisfaction performance |
| Goods and Services | Printed instructional or teaching material, excluding apparatus, in the field of improving client satisfaction to train employees and managers towards better service |
| Goods and Services | Transfer of data by telecommunications, namely, transfer of votes from any point of sales to central server and distribution of results to all users through proprietary technology of low consumption and high distance radio frequency |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | Business management, namely, monitoring services for business purposes, and gathering and reporting information for business purposes intended to track stores' daily performance and benchmark results and take corrective actions with point of sales manager to improve client loyalty and therefore financial performance |
| Disclaimer with Predetermined Text | "FEEDBACK" |
| Goods and Services | Design and development of software, namely, design and development of tailored software for clients to receive results and analyze them in a friendly manner and tailored to their needs |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 26, 2021 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 016 - Paper, cardboard and goods made from these materials, not included in other classes; printed matter; bookbinding material; photographs; stationery; adhesives for stationery or household purposes; artists' materials; paint brushes; typewriters and office requisites (except furniture); instructional and teaching material (except apparatus); plastic materials for packaging (not included in other classes); printers' type; printing blocks. |
| US Class Codes | 002, 005, 022, 023, 029, 037, 038, 050 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 26, 2021 |
| Primary Code | 016 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 26, 2021 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 26, 2021 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 26, 2021 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 26, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Forrester Research, Inc. |
| Party Type | 32 - New Owner After Registration |
| Legal Entity Type | 99 - Other |
| Address | US |
| Party Name | Forrester Switzerland GmbH |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 99 - Other |
| Address | CH |
| Party Name | S.NOW sa |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 99 - Other |
| Address | CH |
| Party Name | S.NOW sa |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 99 - Other |
| Address | CH |
| Party Name | S.NOW sa |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | CH |
| Event Date | Event Description |
| Sunday, February 26, 2023 | NOTIFICATION OF EFFECT OF CANCELLATION OF INTL REG MAILED |
| Sunday, February 26, 2023 | DEATH OF INTERNATIONAL REGISTRATION |
| Saturday, January 29, 2022 | TOTAL INVALIDATION PROCESSED BY THE IB |
| Wednesday, December 29, 2021 | TOTAL INVALIDATION OF REG EXT PROTECTION SENT TO IB |
| Wednesday, December 29, 2021 | INVALIDATION PROCESSED |
| Tuesday, October 26, 2021 | TOTAL INVALIDATION OF REG EXT PROTECTION CREATED |
| Friday, February 26, 2021 | CANCELLED SECTION 71 |
| Friday, December 13, 2019 | CHANGE OF OWNER RECEIVED FROM IB |
| Friday, May 10, 2019 | CHANGE OF OWNER RECEIVED FROM IB |
| Thursday, March 13, 2014 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Friday, February 7, 2014 | FINAL DISPOSITION NOTICE SENT TO IB |
| Friday, February 7, 2014 | FINAL DISPOSITION PROCESSED |
| Wednesday, February 5, 2014 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Tuesday, November 5, 2013 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, August 20, 2013 | PUBLISHED FOR OPPOSITION |
| Wednesday, July 31, 2013 | NOTICE OF PUBLICATION |
| Wednesday, July 17, 2013 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, July 17, 2013 | ASSIGNED TO LIE |
| Monday, July 15, 2013 | ASSIGNED TO LIE |
| Monday, July 15, 2013 | ASSIGNED TO LIE |
| Monday, July 8, 2013 | ASSIGNED TO LIE |
| Tuesday, June 18, 2013 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Monday, June 17, 2013 | EXAMINERS AMENDMENT MAILED |
| Saturday, June 15, 2013 | EXAMINER'S AMENDMENT ENTERED |
| Saturday, June 15, 2013 | EXAMINERS AMENDMENT -WRITTEN |
| Saturday, June 1, 2013 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Saturday, June 1, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Saturday, June 1, 2013 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Friday, April 19, 2013 | FINAL REFUSAL MAILED |
| Friday, April 19, 2013 | FINAL REFUSAL WRITTEN |
| Saturday, March 30, 2013 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Saturday, March 30, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Saturday, March 30, 2013 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, January 1, 2013 | REFUSAL PROCESSED BY IB |
| Tuesday, December 11, 2012 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Tuesday, December 11, 2012 | REFUSAL PROCESSED BY MPU |
| Tuesday, December 11, 2012 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Monday, December 10, 2012 | NON-FINAL ACTION WRITTEN |
| Tuesday, December 4, 2012 | ASSIGNED TO EXAMINER |
| Thursday, October 4, 2012 | APPLICATION FILING RECEIPT MAILED |
| Sunday, September 30, 2012 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, September 27, 2012 | SN ASSIGNED FOR SECT 66A APPL FROM IB |