| Serial Number | 98579472 |
| Word Mark | EXPERIENCE INDEX XI |
| Filing Date | Friday, May 31, 2024 |
| Status | 686 - PUBLISHED FOR OPPOSITION |
| Status Date | Tuesday, August 26, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 5 - Drawing with word(s) / letter(s) / number(s) in Stylized form |
| Published for Opposition Date | Tuesday, August 26, 2025 |
| Description of Mark | The mark consists of the stylized wording "EXPERIENCE INDEX XI". |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES; BUSINESS ASSISTANCE SERVICES, NAMELY, PROVIDING ACTIONABLE INSIGHTS AND RECOMMENDATIONS INTO CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS IN ORDER TO IMPROVE CUSTOMER OUTCOMES AND SATISFACTION |
| NOT AVAILABLE | "EXPERIENCE INDEX" |
| Goods and Services | PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR RESEARCH AND ANALYSIS CONCERNING BUSINESS INFORMATION IN THE FIELDS OF INFORMATION TECHNOLOGY AND SERVICES, BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, AND BRANDING, SOCIAL MEDIA, AND VENDORS OF SUCH SERVICES, NAMELY, COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, May 31, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | Friday, June 16, 2023 |
| First Use In Commerce Date | Friday, June 16, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, May 31, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | Friday, June 16, 2023 |
| First Use In Commerce Date | Friday, June 16, 2023 |
| Party Name | Genesys Cloud Services, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | Genesys Cloud Services, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Event Date | Event Description |
| Friday, May 31, 2024 | NEW APPLICATION ENTERED |
| Sunday, November 3, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, November 20, 2024 | ASSIGNED TO EXAMINER |
| Tuesday, November 26, 2024 | NON-FINAL ACTION E-MAILED |
| Tuesday, November 26, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, January 29, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, November 26, 2024 | NON-FINAL ACTION WRITTEN |
| Wednesday, January 29, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, January 29, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, March 11, 2025 | FINAL REFUSAL E-MAILED |
| Wednesday, April 16, 2025 | SUBSEQUENT FINAL REFUSAL WRITTEN |
| Tuesday, March 11, 2025 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Tuesday, March 11, 2025 | FINAL REFUSAL WRITTEN |
| Wednesday, April 16, 2025 | NOTIFICATION OF SUBSEQUENT FINAL EMAILED |
| Tuesday, May 6, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, April 16, 2025 | SUBSEQUENT FINAL EMAILED |
| Tuesday, May 6, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, May 6, 2025 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Thursday, May 8, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Monday, June 16, 2025 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Thursday, July 24, 2025 | EXAMINERS AMENDMENT -WRITTEN |
| Tuesday, June 3, 2025 | WITHDRAWN FROM PUB - OG REVIEW QUERY |
| Thursday, July 24, 2025 | EXAMINER'S AMENDMENT ENTERED |
| Thursday, July 24, 2025 | EXAMINERS AMENDMENT E-MAILED |
| Thursday, July 24, 2025 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Thursday, July 24, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, August 20, 2025 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, August 26, 2025 | PUBLISHED FOR OPPOSITION |
| Tuesday, August 26, 2025 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |