| Serial Number | 98579472 |
| Word Mark | EXPERIENCE INDEX XI |
| Filing Date | Friday, May 31, 2024 |
| Status | 643 - PREVIOUS ACTION/ALLOWANCE COUNT WITHDRAWN |
| Status Date | Monday, June 16, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 5 - Drawing with word(s) / letter(s) / number(s) in Stylized form |
| Published for Opposition Date | NOT AVAILABLE |
| Description of Mark | The mark consists of bubble lettering making up an x, with the right leaning axis of the x stylized as a lowercase i. |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES; BUSINESS ASSISTANCE SERVICES, NAMELY, PROVIDING ACTIONABLE INSIGHTS AND RECOMMENDATIONS INTO CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS IN ORDER TO IMPROVE CUSTOMER OUTCOMES AND SATISFACTION |
| NOT AVAILABLE | "EXPERIENCE INDEX" |
| Goods and Services | PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR RESEARCH AND ANALYSIS CONCERNING BUSINESS INFORMATION IN THE FIELDS OF INFORMATION TECHNOLOGY AND SERVICES, BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, AND BRANDING, SOCIAL MEDIA, AND VENDORS OF SUCH SERVICES, NAMELY, COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, May 31, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | Friday, June 16, 2023 |
| First Use In Commerce Date | Friday, June 16, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, May 31, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | Friday, June 16, 2023 |
| First Use In Commerce Date | Friday, June 16, 2023 |
| Party Name | Genesys Cloud Services, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Event Date | Event Description |
| Friday, May 31, 2024 | NEW APPLICATION ENTERED |
| Sunday, November 3, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, November 20, 2024 | ASSIGNED TO EXAMINER |
| Tuesday, November 26, 2024 | NON-FINAL ACTION E-MAILED |
| Tuesday, November 26, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, November 26, 2024 | NON-FINAL ACTION WRITTEN |
| Wednesday, January 29, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, January 29, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, January 29, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, March 11, 2025 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Tuesday, March 11, 2025 | FINAL REFUSAL E-MAILED |
| Tuesday, March 11, 2025 | FINAL REFUSAL WRITTEN |
| Wednesday, April 16, 2025 | SUBSEQUENT FINAL REFUSAL WRITTEN |
| Wednesday, April 16, 2025 | SUBSEQUENT FINAL EMAILED |
| Wednesday, April 16, 2025 | NOTIFICATION OF SUBSEQUENT FINAL EMAILED |
| Tuesday, May 6, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, May 6, 2025 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Tuesday, May 6, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, June 3, 2025 | WITHDRAWN FROM PUB - OG REVIEW QUERY |
| Monday, June 16, 2025 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Thursday, May 8, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |