| Serial Number | 90606672 |
| Word Mark | EXPERIENCE. A BETTER WAY. |
| Filing Date | Friday, March 26, 2021 |
| Status | 733 - FOURTH EXTENSION - GRANTED |
| Status Date | Tuesday, July 9, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, June 7, 2022 |
| Goods and Services | Downloadable computer software for application and database integration; Downloadable application programming interface (API) software for integration in customer relationship management (CRM); Downloadable computer software for facilitating staffing interactions with contact centers and workforce management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; downloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service field; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; downloadable computer software for analysis of data and running reports; Downloadable software development kits (SDK) |
| Goods and Services | Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Telecommunication services, namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Automated telephone voice message services |
| Goods and Services | Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management; Computer services providing customized web pages and data feeds featuring user-defined information, which includes social networking content, new media content, and other on-line content; Providing online non-downloadable software for social media management, social media user engagement, for enabling transmission, accessing, uploading, posting, showing, displaying, tagging, sharing, and providing of electronic media and information over the Internet or other communications networks; Software as a service (SAAS) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video content; Software as a service (SAAS) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work management; Software as a service (SAAS) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce management; Application service provider featuring application programming interface (API) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software application; Providing application programming interface (API) software for integration of machine-learning and artificial intelligence into websites and online software; Computer services, namely, providing an interactive web site featuring technology that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs) |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, July 2, 2021 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, July 2, 2021 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, July 2, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Talkdesk, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | San Francisco, CA 94105 |
| Party Name | Talkdesk, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | San Francisco, CA 94105 |
| Event Date | Event Description |
| Friday, July 2, 2021 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, March 30, 2021 | NEW APPLICATION ENTERED |
| Wednesday, November 3, 2021 | ASSIGNED TO EXAMINER |
| Thursday, November 4, 2021 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, November 4, 2021 | NON-FINAL ACTION WRITTEN |
| Thursday, November 4, 2021 | NON-FINAL ACTION E-MAILED |
| Thursday, April 28, 2022 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, April 28, 2022 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, April 29, 2022 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, May 5, 2022 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, May 18, 2022 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, June 7, 2022 | PUBLISHED FOR OPPOSITION |
| Tuesday, June 7, 2022 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, August 2, 2022 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Thursday, December 22, 2022 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Thursday, December 22, 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Thursday, December 22, 2022 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Wednesday, February 1, 2023 | SOU TEAS EXTENSION RECEIVED |
| Wednesday, February 1, 2023 | SOU EXTENSION 1 FILED |
| Thursday, February 16, 2023 | SOU EXTENSION 1 GRANTED |
| Thursday, February 16, 2023 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Friday, February 17, 2023 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| Thursday, August 3, 2023 | SOU EXTENSION 2 GRANTED |
| Tuesday, August 1, 2023 | SOU TEAS EXTENSION RECEIVED |
| Tuesday, August 1, 2023 | SOU EXTENSION 2 FILED |
| Friday, August 4, 2023 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| Friday, February 2, 2024 | SOU EXTENSION 3 FILED |
| Tuesday, November 7, 2023 | ASSIGNED TO EXAMINER |
| Friday, February 2, 2024 | SOU TEAS EXTENSION RECEIVED |
| Monday, February 5, 2024 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Monday, February 5, 2024 | SOU EXTENSION 3 GRANTED |
| Tuesday, July 9, 2024 | SOU EXTENSION 4 FILED |
| Tuesday, July 9, 2024 | SOU TEAS EXTENSION RECEIVED |
| Wednesday, July 10, 2024 | SOU EXTENSION 4 GRANTED |
| Wednesday, July 10, 2024 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| Tuesday, February 6, 2024 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |