| Serial Number | 79381877 |
| Word Mark | DIXA CONVERSATIONAL CUSTOMER SERVICE |
| Filing Date | Wednesday, August 16, 2023 |
| Status | 681 - PUBLICATION/ISSUE REVIEW COMPLETE |
| Status Date | Monday, October 14, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, November 19, 2024 |
| Goods and Services | Downloadable software for use in customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; downloadable computer application software for mobile phones, namely, software for use in customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; downloadable computer software for use in customer relation management (CRM); downloadable computer software for use in customer experience relationship management; downloadable computer software for providing an online platform for use in the operation of a help desk and customer support center's operations; downloadable software for providing electronic communications within businesses and between businesses and their customers all for use in the fields of customer support, customer relationship management, customer experience management, customer service, customer engagement, and helpdesk functionality |
| Goods and Services | Customer relationship management; customer experience business management; outsource service provider in the field of customer relationship management; outsource service provider in the field of customer experience business management; customer service management for others; business administration of customer loyalty and incentive schemes; business management of customer loyalty, incentive or promotional schemes; consumer response analysis being analysis of advertising response; customer loyalty services for commercial, promotional and/or advertising purposes; consumer profiling for commercial or marketing purposes; arranging and conducting trade show and exhibition services for commercial or advertising purposes; organizing and conducting trade shows and exhibitions for commercial or advertising purposes; organisation of trade fairs for advertising purposes; planning and conducting of trade fairs, exhibitions and presentations for economic or advertising purposes; organization of events, exhibitions, fairs and shows for commercial, promotional and advertising purposes; business organisational consultancy regarding customer loyalty programmes; customer club services, for commercial, promotional and/or advertising purposes; organization, operation and supervision of customer loyalty schemes being business administration of consumer loyalty programs |
| NOT AVAILABLE | "CONVERSATIONAL CUSTOMER SERVICE" |
| Goods and Services | Software development, programming and implementation; software as a services (SAAS) services featuring software for use in customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; providing temporary use of on-line non-downloadable software for use in customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; cloud computing services, namely, cloud computing featuring software for use in customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; cloud computing services for collaborative working, namely, cloud computing featuring software for use in customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; software design and programming services for customer service applications, namely, customer service management, help desk, and customer support; providing temporary use of online non-downloadable customer service software for use in customer service management, help desk and customer support center's operations; computer software programming services, design and development of computer software, and providing temporary use of on-line non-downloadable software for use in customer service management, and providing help desk and customer support services; computer programming in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customizing computer software, rental of computer programmes and applications for computer programs, which through local and global networks enable the compilation and processing of data for central database all directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; providing online non-downloadable software for providing interactive user interfaces for managing customer relationships; development of software directed to the fields of customer support, customer relationship management, customer experience management, customer service, customer engagement and helpdesk functionality |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, November 7, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, November 7, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, November 7, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Dixa ApS |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 66 - NOT AVAILABLE |
| Address | DK |
| Event Date | Event Description |
| Tuesday, November 7, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Saturday, November 11, 2023 | APPLICATION FILING RECEIPT MAILED |
| Tuesday, January 30, 2024 | ASSIGNED TO EXAMINER |
| Monday, February 12, 2024 | NON-FINAL ACTION WRITTEN |
| Tuesday, February 13, 2024 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Tuesday, March 5, 2024 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Thursday, October 26, 2023 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Tuesday, March 5, 2024 | REFUSAL PROCESSED BY MPU |
| Wednesday, March 27, 2024 | REFUSAL PROCESSED BY IB |
| Tuesday, September 3, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, September 3, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, September 4, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, October 4, 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, October 4, 2024 | EXAMINERS AMENDMENT E-MAILED |
| Friday, October 4, 2024 | EXAMINER'S AMENDMENT ENTERED |
| Friday, October 4, 2024 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Friday, October 4, 2024 | EXAMINERS AMENDMENT -WRITTEN |