| Goods and Services | Technical development and support services, namely, remote and on-site infrastructure management services for monitoring, administering and management of public and private computer networks, web sites and application systems; developing and hosting the web sites of others on computer servers for a global computer network; computer and network services, namely, technical administration of servers for others and troubleshooting in the nature of diagnosing server problems for server management, server response, server operation, server configuration, server administration, server performance tuning, server monitoring, network management, network response, network support, network operation, network configuration, network administration, network performance tuning; technical support services, namely, 24/7 monitoring of network systems, servers and web and database applications and notification of related events and alerts; computer services, namely, remote and on-site management of computer software operating systems of others; computer services, namely, remote and on-site management of network tools and protocols; computer services, namely, management of computer networks of others; management of electronic mail servers and networks; management and administration of data migration to new servers or virtual environments; computer disaster recovery planning from disk crashes or hacking incidents; installation and configuration of open source software packages; new server configuration, setup and customization; server and network monitoring, including 24/7 monitoring, configurable response by pager, email and text message response to outages, live response to outages, monitoring of externally accessible services, monitoring of system internal counters, customizable monitoring interval; server and network monitoring, namely, 24/7 monitoring of network systems, servers and web and database applications and notification of related events and alerts distributed by multi-tier scalable monitoring architecture, network device monitoring and system correlation, namely, monitoring technological functions of computer network systems,; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems with query options for all system aspects, hardware asset inventory system, integrated support for external ticket systems, multi-featured engineer alerting and notification system, event management switchboard for problem identification and resource assignment, and remote management capability; webhosting, namely, website design; website management; website development; website maintenance; website updating; website hosting; website transfer; Testing, analysis and evaluation of the PCI software of others for the purpose of certification; computer security consultancy in the field of scanning and penetration testing of computers and networks to assess information security vulnerability; computer security service, namely, restricting access to and by computer networks to and of undesired web sites, media and individuals and facilities; maintenance of computer software relating to computer security and prevention of computer risks |
