| Goods and Services | Technical support and comprehensive managed security services, namely, the 24/7 monitoring, for protection and defense against cyber threats, malicious code, and malfunctioning hardware and software, of network systems, servers, web and database users and applications, and endpoint devices, monitoring, detection, and incident response for security breaches, and receiving, analyzing and providing notification of related events and alerts; technical support services, namely, technical administration of servers for others and troubleshooting in the nature of diagnosing server problems; computer security services, namely, enforcing, restricting, and controlling access privileges of users of computing resources for cloud, mobile, or network resources based on assigned credentials; anything as a service (XAAS) services, namely, software as a service (SAAS) featuring software and technical support, in the nature of providing visibility and analytics and troubleshooting of computer hardware and software problems, that assists others with the protection and defense against and response to cyber threats, malicious code, and malfunctioning hardware and software; infrastructure as a service (IAAS), namely, providing virtual computer systems and virtual computer environments through cloud computing that helps others protect and defend against and respond to cyber threats, malicious code, and malfunctioning hardware and software; platform as a service (PAAS) featuring computer software platforms and technical support, in the nature of providing visibility and analytics and troubleshooting of computer hardware and software problems, that assists others with the protection and defense against and response to cyber threats, malicious code, and malfunctioning hardware and software; storage as a service, namely, leasing and technical support of storage, hardware, software and networking in the nature of storing, managing, analyzing, and providing redundancy of forensic evidence and computer data storage infrastructure; desktop as a service (DAAS), namely, featuring desktop software and technical support in the nature of providing helpdesk troubleshooting and detection analysis and remediation of desktop security events and end user support for storing, securing, updating, upgrading, and backing up data; network as a service (NAAS) featuring software used to provide virtual private networks; disaster recovery as a service (DRAAS) being the duplication of data and software on, and hosting of, physical or virtual servers to provide failover in the event of a catastrophe; other IT solutions as a service in the nature of Encryption as a Service (EAAS) being data encryption services, and IT Integration Services provided through cloud infrastructure or over the internet, for monitoring, maintenance, and ensuring the security of computer networks, servers, web and database users and applications, and infrastructure devices, for ensuring uptime and functionality of computer networks and protection of data, and compliance with industry standards; testing, analysis and evaluation of network security and data protection systems to assure compliance with industry standards; data encryption services; computer virus protection services; technical support, namely, providing backup computer programs and facilities; development of software for secure network operations |
