| Serial Number | 79243767 |
| Word Mark | CXONE |
| Filing Date | Tuesday, May 1, 2018 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, December 1, 2020 |
| Registration Number | 6207846 |
| Registration Date | Tuesday, December 1, 2020 |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, September 15, 2020 |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Description of Mark | The mark consists of a single, horizontal word consisting of the letters "CXONE" where the letters "ONE" are enclosed by a cloud design. |
| Goods and Services | Cloud-based computer software, namely, temporary use of online, non-downloadable computer software and non-downloadable computer applications for use in the fields of employee and customer computer software incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, customer journey optimization, performance management; providing temporary use of online, non-downloadable software in the nature of application program interfaces for integrated voice infrastructure and turnkey telephony equipment; application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, performance forecasting, call, video recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development; all included in this class |
| Goods and Services | Computer software, downloadable computer software and computer applications for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for, workforce optimization, customer journey optimization, performance management; computer software, namely, application program interfaces for integrated voice infrastructure and turnkey telephony equipment; computer software for data gathering, processing and analyzing of employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule, policy, program adherence, schedule, project preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 26, 2018 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 26, 2018 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | NICE LTD. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | IL |
| Party Name | NICE LTD. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | IL |
| Party Name | NICE LTD. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | IL |
| Event Date | Event Description |
| Thursday, October 25, 2018 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Friday, October 26, 2018 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, October 26, 2018 | ASSIGNED TO EXAMINER |
| Monday, October 29, 2018 | NON-FINAL ACTION WRITTEN |
| Tuesday, October 30, 2018 | APPLICATION FILING RECEIPT MAILED |
| Tuesday, October 30, 2018 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Wednesday, November 14, 2018 | REFUSAL PROCESSED BY MPU |
| Wednesday, November 14, 2018 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Friday, November 30, 2018 | REFUSAL PROCESSED BY IB |
| Friday, March 8, 2019 | LIMITATION OF GOODS RECEIVED FROM IB |
| Wednesday, April 10, 2019 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, April 10, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, April 11, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, May 21, 2019 | LIMITATION FROM THE IB - REQUEST EXAM REVIEW |
| Wednesday, June 5, 2019 | SUSPENSION LETTER WRITTEN |
| Wednesday, June 5, 2019 | LETTER OF SUSPENSION E-MAILED |
| Wednesday, June 5, 2019 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Wednesday, December 11, 2019 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
| Wednesday, March 25, 2020 | NOTIFICATION OF POSSIBLE OPPOSITION CREATED, TO BE SENT TO IB |
| Wednesday, March 25, 2020 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Friday, April 10, 2020 | NOTIFICATION OF POSSIBLE OPPOSITION - PROCESSED BY IB |
| Tuesday, June 16, 2020 | ASSIGNED TO EXAMINER |
| Tuesday, June 30, 2020 | ASSIGNED TO LIE |
| Thursday, July 23, 2020 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Friday, August 7, 2020 | EXAMINERS AMENDMENT -WRITTEN |
| Friday, August 7, 2020 | EXAMINERS AMENDMENT E-MAILED |
| Friday, August 7, 2020 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Friday, August 7, 2020 | EXAMINER'S AMENDMENT ENTERED |
| Friday, August 7, 2020 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, August 26, 2020 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, August 26, 2020 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
| Saturday, September 5, 2020 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Tuesday, September 15, 2020 | PUBLISHED FOR OPPOSITION |
| Tuesday, September 15, 2020 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Saturday, October 3, 2020 | NOTIFICATION PROCESSED BY IB |
| Tuesday, December 1, 2020 | REGISTERED-PRINCIPAL REGISTER |
| Monday, March 1, 2021 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Thursday, March 4, 2021 | FINAL DISPOSITION PROCESSED |
| Thursday, March 4, 2021 | FINAL DISPOSITION NOTICE SENT TO IB |
| Sunday, March 28, 2021 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Monday, December 1, 2025 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED |