| Serial Number | 79242977 |
| Word Mark | CXONE |
| Filing Date | Tuesday, May 1, 2018 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, January 7, 2020 |
| Registration Number | 5952209 |
| Registration Date | Tuesday, January 7, 2020 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, October 22, 2019 |
| Goods and Services | Cloud-based computer software, namely, temporary use of online, non-downloadable computer software and non-downloadable computer applications for use in the fields of employee experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, performance management; providing temporary use of online, non-downloadable software in the nature of application program interfaces for integrated voice infrastructure and turnkey telephony equipment; application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties or callers use in the field of, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, performance forecasting, call and video recording, analyzing and training employees for use in the field of inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, or callers for use in the field of inside sales, collections, outside sales, and marketing |
| Goods and Services | Computer software, downloadable computer software and computer applications for use in the fields of employee experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, , performance management; computer software, namely, application program interfaces for integrated voice infrastructure and turnkey telephony equipment; computer software for data gathering, processing and analyzing of employee persona, employee engagement and profile building, , employee skills, , employee average handle time, employee education, tenure, training, coaching, scheduling, schedule, policy and program adherence, schedule and project preferences, goals, evaluation history and past experience for the purpose of improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, October 17, 2018 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, October 17, 2018 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | NICE LTD. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | Raanana 4366248 IL |
| Party Name | NICE LTD. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | Raanana 4366248 IL |
| Party Name | NICE LTD. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | Raanana 4366248 IL |
| Event Date | Event Description |
| Thursday, October 11, 2018 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Wednesday, October 17, 2018 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, October 17, 2018 | ASSIGNED TO EXAMINER |
| Wednesday, October 17, 2018 | NON-FINAL ACTION WRITTEN |
| Thursday, October 18, 2018 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Tuesday, October 23, 2018 | APPLICATION FILING RECEIPT MAILED |
| Friday, November 2, 2018 | REFUSAL PROCESSED BY MPU |
| Friday, November 2, 2018 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Saturday, November 24, 2018 | REFUSAL PROCESSED BY IB |
| Friday, March 8, 2019 | LIMITATION OF GOODS RECEIVED FROM IB |
| Tuesday, April 9, 2019 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Sunday, April 14, 2019 | ASSIGNED TO LIE |
| Tuesday, April 16, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, April 16, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, April 17, 2019 | FINAL REFUSAL WRITTEN |
| Wednesday, April 17, 2019 | FINAL REFUSAL E-MAILED |
| Wednesday, April 17, 2019 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Tuesday, May 14, 2019 | LIMITATION FROM THE IB EXAMINED, NO ACTION IS NEEDED |
| Thursday, August 29, 2019 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Thursday, August 29, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, August 29, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, September 18, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, October 2, 2019 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, October 2, 2019 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
| Wednesday, October 2, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Friday, October 18, 2019 | NOTIFICATION PROCESSED BY IB |
| Tuesday, October 22, 2019 | PUBLISHED FOR OPPOSITION |
| Tuesday, October 22, 2019 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, January 7, 2020 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, April 7, 2020 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Monday, April 20, 2020 | FINAL DISPOSITION PROCESSED |
| Monday, April 20, 2020 | FINAL DISPOSITION NOTICE SENT TO IB |
| Friday, May 8, 2020 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Tuesday, January 7, 2025 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED |
| Wednesday, December 10, 2025 | TEAS SECTION 71 & 15 RECEIVED |