| Serial Number | 85683856 |
| Word Mark | CXENGAGE |
| Filing Date | Monday, July 23, 2012 |
| Status | 800 - REGISTERED AND RENEWED |
| Status Date | Thursday, June 13, 2024 |
| Registration Number | 4493385 |
| Registration Date | Tuesday, March 11, 2014 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, December 24, 2013 |
| Goods and Services | computer software for real-time collection and analysis of customer interaction across web, mobile, call centre, kiosk, social media and other electronic channels for patterns indicative of a positive or negative experience, and initiating an immediate response defined in the configuration of the computer software by e-mail, text message or telephone in order to proactively resolve customer difficulties, improve customer retention and loyalty |
| Pseudo Mark | CX ENGAGE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, July 27, 2012 |
| Primary Code | 009 |
| First Use Anywhere Date | Saturday, June 30, 2012 |
| First Use In Commerce Date | Saturday, June 30, 2012 |
| Party Name | ENGHOUSE INTERACTIVE, INC. |
| Party Type | 33 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | PARAMUS, NJ 07652 |
| Party Name | SERENOVA, LLC |
| Party Type | 32 - New Owner After Registration |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | AUSTIN, TX 78730 |
| Party Name | SERENOVA, LLC |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | AUSTIN, TX 78730 |
| Party Name | UserEvents |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Fredericton, NB E3B1V8 CA |
| Party Name | UserEvents |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Fredericton, NB E3B1V8 CA |
| Party Name | UserEvents |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Fredericton, NB E3B1V8 CA |
| Event Date | Event Description |
| Thursday, July 26, 2012 | NEW APPLICATION ENTERED |
| Friday, July 27, 2012 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Saturday, July 28, 2012 | NOTICE OF PSEUDO MARK MAILED |
| Sunday, November 18, 2012 | ASSIGNED TO EXAMINER |
| Wednesday, November 28, 2012 | NON-FINAL ACTION WRITTEN |
| Thursday, November 29, 2012 | NON-FINAL ACTION MAILED |
| Friday, May 31, 2013 | PAPER RECEIVED |
| Tuesday, June 4, 2013 | ASSIGNED TO LIE |
| Tuesday, June 4, 2013 | ASSIGNED TO LIE |
| Wednesday, June 12, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, June 12, 2013 | AMENDMENT FROM APPLICANT ENTERED |
| Tuesday, June 25, 2013 | SUSPENSION LETTER WRITTEN |
| Wednesday, June 26, 2013 | LETTER OF SUSPENSION MAILED |
| Thursday, August 29, 2013 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Thursday, August 29, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, August 30, 2013 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, September 23, 2013 | NON-FINAL ACTION WRITTEN |
| Tuesday, September 24, 2013 | NON-FINAL ACTION MAILED |
| Wednesday, October 30, 2013 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, October 30, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, October 30, 2013 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, November 18, 2013 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Thursday, November 21, 2013 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, December 4, 2013 | NOTICE OF PUBLICATION |
| Tuesday, December 24, 2013 | PUBLISHED FOR OPPOSITION |
| Tuesday, March 11, 2014 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, October 7, 2015 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Wednesday, January 20, 2016 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Thursday, February 13, 2020 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Thursday, February 13, 2020 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, March 4, 2020 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, March 10, 2020 | TEAS SECTION 8 & 15 RECEIVED |
| Wednesday, March 11, 2020 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Saturday, May 2, 2020 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Saturday, May 2, 2020 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Saturday, May 2, 2020 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |
| Saturday, March 11, 2023 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED |
| Monday, March 11, 2024 | TEAS SECTION 8 & 9 RECEIVED |
| Thursday, June 13, 2024 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Thursday, June 13, 2024 | REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS) |
| Thursday, June 13, 2024 | REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED |
| Thursday, June 13, 2024 | NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - E-MAILED |
| Wednesday, March 19, 2025 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |