CUSTOMER-RELATIONSHIP MANAGEMENT Trademark
Trademark Overview
On Tuesday, March 25, 1997, a trademark application was filed for CUSTOMER-RELATIONSHIP MANAGEMENT with the United States Patent and Trademark Office. The USPTO has given the CUSTOMER-RELATIONSHIP MANAGEMENT trademark a serial number of 75263680. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Monday, October 25, 1999. This trademark is owned by TeleTech Customer Care Management (California), Inc.. The CUSTOMER-RELATIONSHIP MANAGEMENT trademark is filed in the Computer & Software Products & Electrical & Scientific Products, Advertising, Business and Retail Services, Communication Services, Education & Entertainment Services, and Computer & Software Services & Scientific Services categories with the following description:
COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, SUPPORT, AND EMPLOYEE TRAINING IN THE TELESERVICING, TELEMARKETING, AND TELECOMMUNICATIONS INDUSTRIES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS , COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS
TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, HEALTHCARE, AND OTHER FINANCIAL SERVICES COMPANIES THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION AND ADVICE; ONSITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS
TELECOMMUNICATIONS SERVICES, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES
EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING, COURSES, AND SEMINARS IN THE FIELD OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, AND COMPUTER PROGRAMMING SERVICES
COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; CONSULTATION SERVICES IN THE FIELD OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, COMPUTER PROGRAMMING, COMPUTER SOFTWARE DEVELOPMENT, EMPLOYMENT AGENCY SERVICES, ADVERTISING SERVICES, ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS, REAL ESTATE SITE SELECTION SERVICES, CUSTOMER SERVICE, AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING SERVICES
General Information
| Serial Number | 75263680 |
| Word Mark | CUSTOMER-RELATIONSHIP MANAGEMENT |
| Filing Date | Tuesday, March 25, 1997 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Monday, October 25, 1999 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | NOT AVAILABLE |
Trademark Statements
| Disclaimer with Predetermined Text | "MANAGEMENT" |
| Goods and Services | COMPUTER SOFTWARE FOR USE IN MANAGING AND ACCESSING DATA BASES FOR PRODUCTS AND SERVICES THAT CUSTOMERS INQUIRE ABOUT FOR SALES, SERVICE, AND OR TECHNICAL SUPPORT, AND FOR PROVIDING DELIVERY OF THE PRODUCT, SERVICE, OR TECHNICAL SUPPORT TO THE CUSTOMER, FOR PROVIDING CUSTOMER SERVICES, SALES, SUPPORT, AND EMPLOYEE TRAINING IN THE TELESERVICING, TELEMARKETING, AND TELECOMMUNICATIONS INDUSTRIES; INTERACTIVE KIOSK SYSTEMS COMPRISED OF KIOSKS AND AUDIO-VISUAL COMMUNICATIONS EQUIPMENT, NAMELY, MONITORS, SPEAKERS, MICROPHONES, CAMERAS , COMPUTERS, AND COMPUTER SOFTWARE FOR USE IN ALLOWING A CUSTOMER OF OTHERS TO ACCESS A CUSTOMER SERVICE REPRESENTATIVE AT A REMOTE LOCATION BY AUDIO AND VIDEO AND ACCESS OTHER INFORMATION ABOUT PRODUCTS AND SERVICES, FOR PROVIDING CUSTOMER SERVICES, SALES, AND SUPPORT, AND TO CONTROL THE AUDIO VISUAL COMMUNICATIONS BETWEEN KIOSKS |
| Goods and Services | TELEPHONE ANSWERING SERVICES; TELEMARKETING SERVICES; COMPUTERIZED DATABASE MANAGEMENT SERVICES; TELESERVICING, IN THE NATURE OF RECEIVING AND RESPONDING TO TELEPHONE AND GLOBAL COMPUTER NETWORK INQUIRIES FROM CUSTOMERS OF OTHER BUSINESSES; EMPLOYMENT AGENCY SERVICES; ADVERTISING AGENCY SERVICES, NAMELY, PROMOTING THE GOODS AND SERVICES OF AIRLINES, BANKS, TELEPHONE COMPANIES, COMPUTER AND TECHNOLOGY COMPANIES, UTILITY COMPANIES, MAIL AND PACKAGE DELIVERY COMPANIES, HEALTHCARE, AND OTHER FINANCIAL SERVICES COMPANIES THROUGH THE DISTRIBUTION OF PRINTED AND AUDIO VISUAL PROMOTIONAL MATERIALS AND BY RENDERING SALES PROMOTION AND ADVICE; ONSITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS |
| Goods and Services | TELECOMMUNICATIONS SERVICES, NAMELY, TELEPHONE AND GLOBAL COMPUTER NETWORK COMMUNICATION SERVICES |
| Goods and Services | EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING, COURSES, AND SEMINARS IN THE FIELD OF TELEPHONE ANSWERING, TELEMARKETING, TELESERVICING, AND COMPUTER PROGRAMMING SERVICES |
| Goods and Services | COMPUTER PROGRAMMING SERVICES; DATABASE DEVELOPMENT SERVICES; PRODUCT RESEARCH AND DEVELOPMENT FOR OTHERS; CONSULTATION SERVICES IN THE FIELD OF TELEPHONE ANSWERING SERVICES, TELECOMMUNICATIONS, TELEMARKETING, TELESERVICING, COMPUTER PROGRAMMING, COMPUTER SOFTWARE DEVELOPMENT, EMPLOYMENT AGENCY SERVICES, ADVERTISING SERVICES, ON SITE MANAGEMENT OF TELEPHONE CALL CENTERS FOR OTHERS, REAL ESTATE SITE SELECTION SERVICES, CUSTOMER SERVICE, AND COMPUTER AND CALL CENTER DISASTER RECOVERY PLANNING SERVICES |
Classification Information
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | TeleTech Customer Care Management (California), Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Denver, CO 80302 |
Trademark Events
| Event Date | Event Description |
| Monday, October 25, 1999 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Monday, October 25, 1999 | ASSIGNED TO EXAMINER |
| Thursday, February 18, 1999 | NON-FINAL ACTION MAILED |
| Thursday, December 3, 1998 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, November 16, 1998 | ASSIGNED TO EXAMINER |
| Thursday, June 4, 1998 | NON-FINAL ACTION MAILED |
| Wednesday, March 25, 1998 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, September 30, 1997 | NON-FINAL ACTION MAILED |
| Sunday, September 28, 1997 | ASSIGNED TO EXAMINER |
