| Serial Number | 98735056 |
| Word Mark | CUSTOMER MEMORY |
| Filing Date | Thursday, September 5, 2024 |
| Status | 661 - RESPONSE AFTER NON-FINAL ACTION - ENTERED |
| Status Date | Monday, April 21, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Application service provider (ASP) services featuring application programming interface (API) software using artificial intelligence (AI), machine learning (ML), deep learning (DL), to enable contextual prediction, personalization, and intelligent recommendations from a virtual assistant based on conversation history; Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) software bots, software assistants, virtual agents, and chatbots, virtual agents and chatbots enabling personalized onboarding experiences, generating and executing autonomous tasks in response to exposure to data, and building, managing, updating, developing, training, evaluating, and monitoring generative user experiences, gathering customer data for use in customizing marketing strategies, tracking customer conversation history and learning about customers as they converse, tracking customer traits, metadata and conversation history to determine relevant traits for a customer prompt and user input in the prompt; Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for customer relationship management (CRM), customer service and support, customer engagement, customer data platform management, communications, contextual prediction, processing data, generating customer marketing campaigns and journey experiences, intelligent recommendations and decision information advantage, facilitating communication and actions between humans and virtual agents and chatbots, monitoring generative user experiences, generating and executing autonomous tasks, providing insights and smart recommendations about and for customers, and providing conversational analytics |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, September 5, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Twilio Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | San Francisco, CA 94105 |
| Event Date | Event Description |
| Thursday, September 5, 2024 | NEW APPLICATION ENTERED |
| Thursday, September 5, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Monday, September 30, 2024 | ASSIGNED TO EXAMINER |
| Monday, October 21, 2024 | NON-FINAL ACTION E-MAILED |
| Monday, October 21, 2024 | NON-FINAL ACTION WRITTEN |
| Monday, October 21, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, January 21, 2025 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, January 21, 2025 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, January 21, 2025 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, January 21, 2025 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Tuesday, January 21, 2025 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Tuesday, March 25, 2025 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, March 25, 2025 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Monday, April 21, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, April 21, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, April 21, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, March 25, 2025 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |