| Serial Number | 97163024 |
| Word Mark | CUSTOMER INTELLIGENCE & INSIGHTS |
| Filing Date | Wednesday, December 8, 2021 |
| Status | 645 - FINAL REFUSAL - MAILED |
| Status Date | Wednesday, January 15, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Downloadable computer software for data analysis; Downloadable computer software platforms for data analysis; computer hardware and recorded computer software being recorded cloud computing software for data analysis; Downloadable artificial intelligence and machine learning software for data analysis; Downloadable software for cognitive computing and data-driven analytics; Downloadable machine learning software used in computer predictive analytics program for data analysis; Downloadable computer software for the analysis of business data; downloadable computer software for remote monitoring of computer networks and data analysis; downloadable customer analytics software for providing actionable AI-ML and data-driven insights in the nature of data analytics and delivering these analytics for hyper personalized customer experiences at the right time over customers' preferred channels; Downloadable computer software for use in customer relationship management (CRM); downloadable computer software using artificial intelligence for data analysis; Recorded computer software for analysing customers behaviour to help businesses provide personalised customer experiences to end users in the business, retail, marketing, banking, insurance and communication fields |
| Pseudo Mark | CUSTOMER INTELLIGENCE AND INSIGHTS |
| Goods and Services | Computerized database management; Computerized database management in the nature of compilation and systematization of data into computer databases; Commercial business data analysis; computer file management; updating and maintenance of data in computer databases; data processing services; automated data processing services; providing a secured access database via the internet through which documents and images can be viewed, copied, and printed for purposes of conducting corporate transactions; electronic data processing services; advisory services for business management; customer service management for others; customer relationship management; assistance, advisory services and consultancy with respect to business planning, business data analysis, business management, business organization, marketing and customer business data analysis; electronic data processing consultancy; online media monitoring services using computer software to automatically monitor internet websites and online publications for customer-specified topics and to capture relevant content on those topics, and providing documentation and analysis of that online content to others for business purposes |
| Goods and Services | Design and development of computer hardware and software; development of computer platforms; computer services, namely, computer programming, computer software development, and computer systems analysis; software as a service (SAAS) featuring software using machine learning for data analytics; computer services in the nature of computer software development for securing computer data; technical data analysis services in the nature of water meter reading and data analysis; design of computer hardware and software for commercial analysis and reporting; providing temporary use of non-downloadable computer software for business data analysis; cloud-hosted data protection services in the nature of cloud-hosted computer security threat analysis for protecting data; research, design and development of computer software relating to software application solutions; providing on-line non-downloadable software for use in customer relationship management; providing non-downloadable customer analytics software for providing actionable AI-ML and data-driven insights in the nature of data analytics and delivering these analytics to customers for hyper personalized customer experiences at the right time over customers' preferred channels; providing customized computer searching services, namely, searching and retrieving information at the customer's specific request via telephone, internets and global computer networks; providing temporary use of on-line non-downloadable cloud computing software for analyzing customers behavior to help businesses provide personalized customer experience to end users in the business, retail, marketing, banking, insurance and communication fields |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, December 14, 2021 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, December 14, 2021 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, December 14, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | TATA CONSULTANCY SERVICES LIMITED |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Mumbai 400021 IN |
| Event Date | Event Description |
| Saturday, December 11, 2021 | NEW APPLICATION ENTERED |
| Saturday, May 14, 2022 | ASSIGNED TO EXAMINER |
| Tuesday, December 14, 2021 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, April 12, 2022 | TEAS VOLUNTARY AMENDMENT RECEIVED |
| Friday, April 15, 2022 | ASSIGNED TO LIE |
| Tuesday, April 19, 2022 | PRELIMINARY/VOLUNTARY AMENDMENT - ENTERED |
| Monday, November 21, 2022 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, May 25, 2022 | NON-FINAL ACTION E-MAILED |
| Wednesday, May 25, 2022 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, May 25, 2022 | NON-FINAL ACTION WRITTEN |
| Monday, November 21, 2022 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, November 22, 2022 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, December 18, 2023 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Friday, August 23, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, January 12, 2023 | ASSIGNED TO EXAMINER |
| Thursday, April 6, 2023 | SUSPENSION LETTER WRITTEN |
| Thursday, April 6, 2023 | LETTER OF SUSPENSION E-MAILED |
| Thursday, April 6, 2023 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Friday, August 23, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, August 23, 2024 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Monday, January 6, 2025 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Monday, March 31, 2025 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Friday, April 4, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, April 4, 2025 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Friday, April 4, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, March 31, 2025 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Wednesday, January 15, 2025 | FINAL REFUSAL E-MAILED |
| Wednesday, January 15, 2025 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Wednesday, January 15, 2025 | FINAL REFUSAL WRITTEN |