| Serial Number | 79225848 |
| Word Mark | CUSTOMER HAPPINESS SYSTEM |
| Filing Date | Thursday, August 10, 2017 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, December 10, 2019 |
| Registration Number | 5929083 |
| Registration Date | Tuesday, December 10, 2019 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, September 24, 2019 |
| Goods and Services | Training in the field of customer relationship management; education services, namely, conducting seminars, conferences, and workshops in the field of customer relationship management; training of employees in the field of customer relationship management; providing online non-downloadable electronic publications in the nature of magazines in the field of customer relationship management; entertainment, namely, conducting contests and live music concerts; organizing community sporting and cultural events; arranging and conducting of conferences, seminars, symposiums, and educational lectures and training workshops all in the field of reputation management and all for educational purposes; providing and organising training and seminars in the field of client management; providing and organizing training and seminars in the fields of business management, business reputation improvement, customer experience improvement, organization of businesses and business administration; leadership development training in the field of customer relationship management; personal development training; business training; publication of printed matter and of printed publications in the nature of texts, books and magazines in the field of client satisfaction and reputation management; publication of books and texts; publication of online journals; publication of interactive multimedia based information, namely, providing online non-downloadable videos in the field of customer relationship management; providing non-downloadable interactive educational and training materials in the nature of manuals in the fields of client satisfaction and reputation management via the internet and electronic communications networks; vocational guidance; education services, namely, conducting, seminars, conferences, and workshops and training services all relating to business networking; information, advisory and consultancy services relating the aforesaid |
| Goods and Services | Computer software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; pre-recorded magnetic data carriers, recording discs, compact discs, DVDs and other digital recording media all featuring customer relationship management computer software; data processing equipment; computer programs for use in customer relationship management, namely, conducting surveys and communicating with customers; downloadable electronic publications in the nature of magazines in the field of customer relationship management; downloadable video presentations in the field of customer relationship management; downloadable interactive electronic publications in the nature of magazines in the field of client management; interactive multimedia computer programs for soliciting customer reviews, communicating with customers and online reputation management |
| Goods and Services | Paper and cardboard; printed matter, namely, posters in the field of hospitality; printed publications, namely, magazines, brochures, and handouts in the field of customer relationship management; books in the field of customer relationship management; printed reports in the field of reputation management; general feature magazines; newsletters in the field of client management; journals in the field of personnel recruiting; leaflets in the field of customer relationship management; informational flyers in the field of customer relationship management; calendars; graphic representations; photographs; stationery; printed instructional and teaching materials in the field of customer relationship management; printed business reports; cards, namely, blank note cards and business cards; promotional items of paper and card, namely, advertising signs of paper and posters; pens and pencils |
| Goods and Services | Marketing services; market research; public opinion polling; advertising services; business and promotional services, namely, promoting the sale of goods and services of others; business research services; publicity services, namely, publicity and sales promotion services; business strategy development services; collection of information for market research; compilation of business data; business management services; business administration services; research in the field of marketing, retail sales, customer behaviour, customer trends and customer experience for business purposes; data retrieval services, namely, compiling business data; business data analysis services; analysis of market research data and statistics; data processing services; compilation and systemisation of information into computer databases; business and marketing analysis of web sites; marketing off-line data to aid media targeting, content personalisation and customer experience, namely analyzing and compiling business data for determining the perceived image of a service; computerised point of sale data collection services for business purposes; data analysis of customer transactions and customer behavior for business purposes; business advice relating to brand placement, retailing, marketing, advertising, promotion, product ranging and communication strategies; collection and analysis of customer loyalty data for business purposes; business administration, namely, organising, operating and managing customer loyalty programmes and sales and promotional incentive schemes; organising and arranging sweepstakes featuring games and customer competitions for advertising, marketing, marketing research and business purposes; organising and arranging trade fairs for business and promotional purposes; direct mail advertising services; business information, advisory and consultancy services relating to all the aforesaid services |
| NOT AVAILABLE | "CUSTOMER" AND "SYSTEM" |
| Goods and Services | Computer design and development services; computer programming; developing computer models in the nature of computer programs and software for optimising, analyzing and reporting on employee and customer opinion, behaviour and experience; computerized electronic data storage; operation and maintenance of computerized data storage in the nature of technical support, namely, providing computer facilities for the electronic storage of digital data; software as a service services featuring software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; software design; software research and development; information, advisory and consultancy services relating to all the aforesaid services |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, February 6, 2018 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 016 - Paper, cardboard and goods made from these materials, not included in other classes; printed matter; bookbinding material; photographs; stationery; adhesives for stationery or household purposes; artists' materials; paint brushes; typewriters and office requisites (except furniture); instructional and teaching material (except apparatus); plastic materials for packaging (not included in other classes); printers' type; printing blocks. |
| US Class Codes | 002, 005, 022, 023, 029, 037, 038, 050 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, February 6, 2018 |
| Primary Code | 016 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, February 6, 2018 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, February 6, 2018 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, February 6, 2018 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | The One Question Group Ltd |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 99 - Other |
| Address | GB |
| Party Name | The One Question Group Ltd |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 99 - Other |
| Address | GB |
| Party Name | The One Question Group Ltd |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | GB |
| Event Date | Event Description |
| Thursday, February 8, 2018 | NON-FINAL ACTION WRITTEN |
| Thursday, February 1, 2018 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Tuesday, February 6, 2018 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, February 6, 2018 | ASSIGNED TO EXAMINER |
| Friday, February 9, 2018 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Saturday, February 10, 2018 | APPLICATION FILING RECEIPT MAILED |
| Wednesday, February 14, 2018 | REFUSAL PROCESSED BY MPU |
| Wednesday, February 14, 2018 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Friday, March 2, 2018 | REFUSAL PROCESSED BY IB |
| Friday, August 17, 2018 | TEAS PETITION TO REVIVE RECEIVED |
| Friday, August 17, 2018 | PETITION TO REVIVE-GRANTED |
| Friday, August 17, 2018 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, August 17, 2018 | NOTICE OF REVIVAL - MAILED |
| Tuesday, September 4, 2018 | ASSIGNED TO LIE |
| Monday, October 1, 2018 | FINAL REFUSAL E-MAILED |
| Friday, September 7, 2018 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, September 7, 2018 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, October 1, 2018 | FINAL REFUSAL WRITTEN |
| Monday, October 1, 2018 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Friday, March 29, 2019 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Friday, March 29, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, March 29, 2019 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Saturday, March 30, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, April 15, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Tuesday, April 30, 2019 | WITHDRAWN FROM PUB - OG REVIEW QUERY |
| Monday, May 13, 2019 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Monday, May 20, 2019 | PRIORITY ACTION WRITTEN |
| Monday, May 20, 2019 | PRIORITY ACTION E-MAILED |
| Monday, May 20, 2019 | NOTIFICATION OF PRIORITY ACTION E-MAILED |
| Wednesday, July 3, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION CREATED, TO BE SENT TO IB |
| Thursday, July 18, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION - PROCESSED BY IB |
| Tuesday, August 13, 2019 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, August 16, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, September 4, 2019 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, September 4, 2019 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
| Wednesday, September 4, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Thursday, September 19, 2019 | CHANGE OF NAME/ADDRESS REC'D FROM IB |
| Tuesday, September 24, 2019 | PUBLISHED FOR OPPOSITION |
| Tuesday, September 24, 2019 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, December 10, 2019 | REGISTERED-PRINCIPAL REGISTER |
| Friday, March 6, 2020 | NOTIFICATION PROCESSED BY IB |
| Tuesday, March 10, 2020 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Saturday, March 21, 2020 | FINAL DISPOSITION PROCESSED |
| Saturday, March 21, 2020 | FINAL DISPOSITION NOTICE SENT TO IB |
| Friday, April 10, 2020 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Friday, April 2, 2021 | NEW REPRESENTATIVE AT IB RECEIVED |
| Thursday, December 1, 2022 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, December 1, 2022 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Thursday, December 1, 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, December 10, 2024 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED |
| Wednesday, July 3, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Tuesday, August 13, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, August 13, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |