| Serial Number | 90241090 |
| Word Mark | CUSTOMER EXPERIENCE SCORE |
| Filing Date | Wednesday, October 7, 2020 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Wednesday, April 20, 2022 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence |
| Goods and Services | 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, November 21, 2020 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, November 21, 2020 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | BirdEye, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Palo Alto, CA 94306 |
| Event Date | Event Description |
| Wednesday, April 20, 2022 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND |
| Wednesday, April 20, 2022 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Thursday, October 7, 2021 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, October 7, 2021 | NON-FINAL ACTION E-MAILED |
| Thursday, October 7, 2021 | NON-FINAL ACTION WRITTEN |
| Saturday, September 11, 2021 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, September 10, 2021 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, September 10, 2021 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, August 12, 2021 | ASSIGNED TO EXAMINER |
| Saturday, March 13, 2021 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Saturday, March 13, 2021 | NON-FINAL ACTION E-MAILED |
| Saturday, March 13, 2021 | NON-FINAL ACTION WRITTEN |
| Friday, March 5, 2021 | ASSIGNED TO EXAMINER |
| Saturday, November 21, 2020 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| Saturday, October 10, 2020 | NEW APPLICATION ENTERED IN TRAM |