| Serial Number | 86523423 |
| Word Mark | CUSTOMER ENGAGEMENT CLOUD |
| Filing Date | Tuesday, February 3, 2015 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, March 17, 2023 |
| Registration Number | 5038116 |
| Registration Date | Tuesday, September 6, 2016 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Telecommunications services, namely, the electronic transmission of data by voice and speech activated operation by others of a computer through means of voice commands |
| Goods and Services | Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service |
| Disclaimer with Predetermined Text | "CLOUD" |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, March 17, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | Monday, May 9, 2016 |
| First Use In Commerce Date | Monday, May 9, 2016 |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, March 17, 2023 |
| Primary Code | 038 |
| First Use Anywhere Date | Monday, May 9, 2016 |
| First Use In Commerce Date | Monday, May 9, 2016 |
| Party Name | [24]7.AI, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | SAN JOSE, CA 95124 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Event Date | Event Description |
| Friday, March 17, 2023 | CANCELLED SEC. 8 (6-YR) |
| Monday, September 6, 2021 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, June 20, 2018 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, September 6, 2016 | REGISTERED-SUPPLEMENTAL REGISTER |
| Wednesday, August 3, 2016 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, July 27, 2016 | APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER |
| Wednesday, July 27, 2016 | EXAMINER'S AMENDMENT ENTERED |
| Wednesday, July 27, 2016 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, July 27, 2016 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, July 27, 2016 | EXAMINERS AMENDMENT -WRITTEN |
| Wednesday, July 27, 2016 | EXAMINER'S AMENDMENT ENTERED |
| Wednesday, July 27, 2016 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, July 27, 2016 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, July 27, 2016 | EXAMINERS AMENDMENT -WRITTEN |
| Monday, July 25, 2016 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Tuesday, June 21, 2016 | WITHDRAWN FROM PUB - OG REVIEW QUERY |
| Monday, June 6, 2016 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Monday, June 6, 2016 | ASSIGNED TO LIE |
| Wednesday, May 25, 2016 | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED |
| Tuesday, May 24, 2016 | EXPARTE APPEAL TERMINATED |
| Tuesday, May 24, 2016 | APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER |
| Tuesday, May 24, 2016 | USE AMENDMENT ACCEPTED |
| Monday, May 16, 2016 | EX PARTE APPEAL-INSTITUTED |
| Monday, May 16, 2016 | JURISDICTION RESTORED TO EXAMINING ATTORNEY |
| Monday, May 16, 2016 | EXPARTE APPEAL RECEIVED AT TTAB |
| Monday, May 16, 2016 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, May 16, 2016 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, May 16, 2016 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Thursday, May 12, 2016 | AMENDMENT TO USE PROCESSING COMPLETE |
| Thursday, May 12, 2016 | USE AMENDMENT FILED |
| Wednesday, May 11, 2016 | TEAS AMENDMENT OF USE RECEIVED |
| Friday, November 20, 2015 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Friday, November 20, 2015 | FINAL REFUSAL E-MAILED |
| Friday, November 20, 2015 | FINAL REFUSAL WRITTEN |
| Wednesday, November 11, 2015 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, November 11, 2015 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, November 11, 2015 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, November 11, 2015 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, May 11, 2015 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, May 11, 2015 | NON-FINAL ACTION E-MAILED |
| Monday, May 11, 2015 | NON-FINAL ACTION WRITTEN |
| Thursday, May 7, 2015 | ASSIGNED TO EXAMINER |
| Thursday, February 12, 2015 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, February 6, 2015 | NEW APPLICATION ENTERED |