CUSTOMER-CENTRIC SOLUTIONS Trademark
Trademark Overview
On Tuesday, March 25, 1997, a trademark application was filed for CUSTOMER-CENTRIC SOLUTIONS with the United States Patent and Trademark Office. The USPTO has given the CUSTOMER-CENTRIC SOLUTIONS trademark a serial number of 75263515. The federal status of this trademark filing is ABANDONED - AFTER INTER-PARTES DECISION as of Tuesday, January 23, 2001. This trademark is owned by TeleTech Customer Care Management (California), Inc.. The CUSTOMER-CENTRIC SOLUTIONS trademark is filed in the Computer & Software Products & Electrical & Scientific Products, Advertising, Business and Retail Services, Communication Services, Education & Entertainment Services, and Computer & Software Services & Scientific Services categories with the following description:
computer software that permits the user to manage and access databases on products and services that customers inquire about for sales, services and technical support, computer software that enables the delivery of such products, services or technical support to the customer, all for providing customer services, sales, and support, and computer software for providing employee training in the teleservicing, telemarketing, and telecommunications industries; interactive electronic kiosk systems comprised of electronic kiosks and audio-visual communication equipment sold as a unit, namely, monitors, speakers, microphones, cameras, computers, and related computer software that allows a customer of others to access a customer service representative at a remote location by audio and video means, namely, by telephone or via a global computer network, and to access information about others' products and services, all for providing customer service, sales and support and for controlling the audi...
telephone answering services; telemarketing services; consulting services in the fields of telemarketing and teleservicing; computerized database management services; teleservicing, in the nature of receiving and responding to telephone inquiries from customers of other businesses; employment agency services; advertising agency services, namely, promoting the goods and services of others, namely, airlines, banks, telephone companies, computer and technology companies, utility companies, mail and package delivery companies, healthcare, and other financial service companies, through the distribution of printed and audio visual promotional materials and by providing sales promotion advice; on-site management of telephone call centers for others
telecommunications services, namely, telephone communication services
educational services, namely, providing training, courses and seminars in the fields of telephone answering, telemarketing, teleservicing, and computer programming
computer programming services for others; database development services; product research and development for others; consultation services in the fields of telephone answering, telecommunications, computer programming, computer software development, on-site management of telephone call centers for others, real estate site selection, customer service, and computer and call center disaster recovery planning
General Information
| Serial Number | 75263515 |
| Word Mark | CUSTOMER-CENTRIC SOLUTIONS |
| Filing Date | Tuesday, March 25, 1997 |
| Status | 604 - ABANDONED - AFTER INTER-PARTES DECISION |
| Status Date | Tuesday, January 23, 2001 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, February 1, 2000 |
Trademark Statements
| Disclaimer with Predetermined Text | "CUSTOMER-CENTRIC" |
| Goods and Services | computer software that permits the user to manage and access databases on products and services that customers inquire about for sales, services and technical support, computer software that enables the delivery of such products, services or technical support to the customer, all for providing customer services, sales, and support, and computer software for providing employee training in the teleservicing, telemarketing, and telecommunications industries; interactive electronic kiosk systems comprised of electronic kiosks and audio-visual communication equipment sold as a unit, namely, monitors, speakers, microphones, cameras, computers, and related computer software that allows a customer of others to access a customer service representative at a remote location by audio and video means, namely, by telephone or via a global computer network, and to access information about others' products and services, all for providing customer service, sales and support and for controlling the audio visual communications between kiosks |
| Goods and Services | telephone answering services; telemarketing services; consulting services in the fields of telemarketing and teleservicing; computerized database management services; teleservicing, in the nature of receiving and responding to telephone inquiries from customers of other businesses; employment agency services; advertising agency services, namely, promoting the goods and services of others, namely, airlines, banks, telephone companies, computer and technology companies, utility companies, mail and package delivery companies, healthcare, and other financial service companies, through the distribution of printed and audio visual promotional materials and by providing sales promotion advice; on-site management of telephone call centers for others |
| Goods and Services | telecommunications services, namely, telephone communication services |
| Goods and Services | educational services, namely, providing training, courses and seminars in the fields of telephone answering, telemarketing, teleservicing, and computer programming |
| Goods and Services | computer programming services for others; database development services; product research and development for others; consultation services in the fields of telephone answering, telecommunications, computer programming, computer software development, on-site management of telephone call centers for others, real estate site selection, customer service, and computer and call center disaster recovery planning |
Classification Information
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, April 15, 1997 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | TeleTech Customer Care Management (California), Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Denver, CO 80302 |
| Party Name | TeleTech Customer Care Management (California), Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Denver, CO 80302 |
Trademark Events
| Event Date | Event Description |
| Tuesday, January 23, 2001 | OPPOSITION TERMINATED NO. 999999 |
| Tuesday, January 23, 2001 | ABANDONMENT - AFTER INTER PARTES DECISION |
| Tuesday, January 23, 2001 | OPPOSITION SUSTAINED NO. 999999 |
| Wednesday, May 31, 2000 | OPPOSITION INSTITUTED NO. 999999 |
| Saturday, February 19, 2000 | EXTENSION OF TIME TO OPPOSE RECEIVED |
| Tuesday, February 1, 2000 | PUBLISHED FOR OPPOSITION |
| Thursday, December 30, 1999 | NOTICE OF PUBLICATION |
| Tuesday, November 23, 1999 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Monday, November 15, 1999 | EXAMINER'S AMENDMENT MAILED |
| Tuesday, November 9, 1999 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Monday, November 8, 1999 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Tuesday, November 2, 1999 | EXAMINER'S AMENDMENT MAILED |
| Thursday, May 13, 1999 | NON-FINAL ACTION MAILED |
| Monday, April 19, 1999 | ASSIGNED TO EXAMINER |
| Thursday, April 8, 1999 | ASSIGNED TO EXAMINER |
| Tuesday, April 6, 1999 | REINSTATED |
| Friday, February 12, 1999 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Friday, February 12, 1999 | ASSIGNED TO EXAMINER |
| Wednesday, May 20, 1998 | FINAL REFUSAL MAILED |
| Wednesday, March 25, 1998 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, September 30, 1997 | NON-FINAL ACTION MAILED |
| Sunday, September 28, 1997 | ASSIGNED TO EXAMINER |
