| Serial Number | 85204267 |
| Word Mark | CP SCORE |
| Filing Date | Wednesday, December 22, 2010 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, February 22, 2019 |
| Registration Number | 4173775 |
| Registration Date | Tuesday, July 17, 2012 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, May 1, 2012 |
| Disclaimer with Predetermined Text | "SCORE" |
| Goods and Services | Business consultation services in the nature of performing quality assurance evaluations of the performance of call and contact centers to determine service quality and providing business analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization; providing incentive award programs recognizing quality assurance excellence in selected areas of call and contact center service and performance; performing business studies in the nature of call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing business analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies; conducting business and consumer surveys among the customers of call and contact centers to assess quality assurance levels and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business and consumer studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business studies in the nature of call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing business reports based on the results thereof; performing business studies in the nature of benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing business reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing business reports on the results; performing business evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing business reports on the results thereof including numerical ratings |
| Pseudo Mark | COMPARATIVE PERFORMANCE SCORE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, February 22, 2019 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon V1T4K7C CA |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon V1T4K7C CA |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon V1T4K7C CA |
| Event Date | Event Description |
| Friday, February 22, 2019 | CANCELLED SEC. 8 (6-YR) |
| Thursday, February 28, 2013 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, July 17, 2012 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, May 1, 2012 | PUBLISHED FOR OPPOSITION |
| Wednesday, April 11, 2012 | NOTICE OF PUBLICATION |
| Tuesday, March 27, 2012 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Sunday, March 18, 2012 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, March 16, 2012 | DATA MODIFICATION COMPLETED |
| Thursday, March 15, 2012 | ASSIGNED TO LIE |
| Wednesday, March 14, 2012 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, March 14, 2012 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, March 14, 2012 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Thursday, September 22, 2011 | LETTER OF SUSPENSION MAILED |
| Thursday, September 22, 2011 | SUSPENSION LETTER WRITTEN |
| Wednesday, September 21, 2011 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, September 21, 2011 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, September 21, 2011 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, March 22, 2011 | NON-FINAL ACTION MAILED |
| Tuesday, March 22, 2011 | NON-FINAL ACTION WRITTEN |
| Tuesday, March 22, 2011 | ASSIGNED TO EXAMINER |
| Monday, January 3, 2011 | NOTICE OF PSEUDO MARK MAILED |
| Monday, January 3, 2011 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |