| Serial Number | 97830262 |
| Word Mark | CONVERSATIONOS |
| Filing Date | Thursday, March 9, 2023 |
| Status | 645 - FINAL REFUSAL - MAILED |
| Status Date | Monday, August 12, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | downloadable artificial intelligence software designed to initiate conversations with customers by disambiguating their requests and providing them assistance; Intercommunication apparatus featuring integrated artificial intelligence software to initiate customer assistance by taking into account the context of help needed; downloadable interactive software based on artificial intelligence to provide assistance to customers by offering popular business topics and shortlisted options to choose their field of problem from; downloadable computer software applications for use with artificial intelligence to simulate conversations with customers to disambiguate their requests and provide assistance; Downloadable computer chatbot software for simulating conversations with customers through artificial intelligence; Bots being downloadable computer software to provide customer support by offering frequently asked questions based on popular business topics; Internet bots being downloadable computer software to provide customer support by offering frequently asked questions based on popular business topics; downloadable computer chatbot software for having conversation with customers based on frequently asked questions on different business topics and by shortlisting options for the customer to choose; downloadable computer chatbot software for simulating conversations with customers through artificial intelligence with the view of providing customer care services in the field of business |
| Pseudo Mark | CONVERSATION OS |
| Goods and Services | Customer relationship management with the help of artificial intelligence to initiate customer care services; Customer service management through the medium of artificial intelligence to provide customer care services |
| Goods and Services | Artificial intelligence consultancy in the nature of artificial intelligence programming services that enable websites to process natural language queries of customers to help them resolve issues by offering frequently asked questions on popular business topics so as to narrow down customer intent; Providing online non-downloadable software for use in customer relationship management through artificial intelligence to provide customer support with the help of chatbots and AI assisted agent; Computer software technical support services for customers to provide them assistance by engaging chatbots and AI assisted agents to troubleshoot software problems; Online technical support services, namely, troubleshooting software problems for computer program users in customer care platform through artificial intelligence assisted technology; Provision of online support services in the nature of artificial intelligence programming services that enable websites to process natural language queries of computer program users in the domain of customer care services by engaging artificial intelligence backed chatbots and assisted agents specially designed to help customers in resolving their issues from an array of popular business topics and frequently asked questions |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, March 29, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, March 29, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, March 29, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | AI Netomi, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | San Mateo, CA 94402 |
| Event Date | Event Description |
| Monday, March 13, 2023 | NEW APPLICATION ENTERED |
| Wednesday, March 29, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, December 7, 2023 | ASSIGNED TO EXAMINER |
| Tuesday, January 2, 2024 | NON-FINAL ACTION WRITTEN |
| Tuesday, January 2, 2024 | NON-FINAL ACTION E-MAILED |
| Tuesday, January 2, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, April 2, 2024 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Thursday, June 27, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, June 27, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, April 2, 2024 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Thursday, June 27, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, August 12, 2024 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Monday, August 12, 2024 | FINAL REFUSAL E-MAILED |
| Monday, August 12, 2024 | FINAL REFUSAL WRITTEN |