| Serial Number | 98540436 |
| Word Mark | CONVERSATIONAL MATURITY MODEL |
| Filing Date | Wednesday, May 8, 2024 |
| Status | 641 - NON-FINAL ACTION - MAILED |
| Status Date | Friday, May 31, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Downloadable computer software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable computer software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable software in the nature of a mobile application for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable software in the nature of a mobile application for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer application software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer application software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable computer application software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable computer application software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields |
| Goods and Services | Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support |
| Goods and Services | Market research and consulting services relating to measuring effectiveness and nature of customer service solutions; Marketing and branding services, namely, providing customized communication programs to obtain consumer insights and develop branding strategies and to enable businesses to interact with their consumers; Advertising, marketing and promoting services; online marketing services; Business consultation services; Business consulting services in the field of improving customer engagement and interaction with customers; Business strategy consultancy focusing on helping clients create and extend their product and brand strategies; Business consultation and information in the field of targeted online advertising; Business marketing consulting; Business advice and commercial information; Business research and data analysis services in the field of customer communication and customer engagement; Social media strategy and marketing consultancy focusing on helping clients create and extend their product and brand strategies by building virally engaging marketing solutions and assist businesses in interacting with their consumers; Providing promotion and marketing services to others by assisting businesses in engaging in social media marketing; Social media marketing for others |
| Goods and Services | Software as a Service (SaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Software as a Service (SaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Platform as a Service (PaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Online, non-downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Online, non-downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Online, non-downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Application Service Provider (ASP) for customer service solutions, namely, software for customer engagement and online messaging and chat services; Application Service Provider (ASP) for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, May 8, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, May 8, 2024 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, May 8, 2024 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, May 8, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | LivePerson, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | New York, NY 10018 |
| Event Date | Event Description |
| Wednesday, May 8, 2024 | NEW APPLICATION ENTERED |
| Wednesday, May 8, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, May 24, 2024 | ASSIGNED TO EXAMINER |
| Friday, May 31, 2024 | NON-FINAL ACTION WRITTEN |
| Friday, May 31, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, May 31, 2024 | NON-FINAL ACTION E-MAILED |
| Thursday, August 29, 2024 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Thursday, August 29, 2024 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |