| Serial Number | 98158010 |
| Word Mark | CONVERSATIONAL CRM |
| Filing Date | Wednesday, August 30, 2023 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, August 13, 2024 |
| Registration Number | 7476837 |
| Registration Date | Tuesday, August 13, 2024 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel electronic communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks. |
| Goods and Services | Business management; business information management; assistance with business management and planning; customer service management for others; Business management services, namely, sales support management services; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities; human resources (HR) management, analysis, and consulting services; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data. |
| NOT AVAILABLE | "CRM" |
| Goods and Services | Computer technology support services, namely, help desk services; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for accessing online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using proprietary software to evaluation, analyze and collect service data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions. |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, September 27, 2023 |
| Primary Code | 038 |
| First Use Anywhere Date | Friday, May 6, 2022 |
| First Use In Commerce Date | Friday, May 6, 2022 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, September 27, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | Friday, May 6, 2022 |
| First Use In Commerce Date | Friday, May 6, 2022 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, September 27, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | Friday, May 6, 2022 |
| First Use In Commerce Date | Friday, May 6, 2022 |
| Party Name | Zendesk, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | San Francisco, CA 94103 |
| Party Name | Zendesk, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | San Francisco, CA 94103 |
| Event Date | Event Description |
| Saturday, September 2, 2023 | NEW APPLICATION ENTERED |
| Wednesday, April 24, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, May 21, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, May 22, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, September 27, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, April 17, 2024 | ASSIGNED TO EXAMINER |
| Wednesday, April 24, 2024 | NON-FINAL ACTION E-MAILED |
| Wednesday, April 24, 2024 | NON-FINAL ACTION WRITTEN |
| Tuesday, May 21, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, July 3, 2024 | APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER |
| Tuesday, August 13, 2024 | REGISTERED-SUPPLEMENTAL REGISTER |
| Tuesday, August 13, 2024 | NOTICE OF REGISTRATION CONFIRMATION EMAILED |