| Serial Number | 86406327 |
| Word Mark | CONVERSATION KEYS |
| Filing Date | Thursday, September 25, 2014 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Friday, September 11, 2015 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Downloadable computer software for use in a customer contact center application; Downloadable computer software for use in a customer contact communication system; Computer software for use in connection with customer contact centers; Computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; Telecommunication systems comprised of central and private telephone switches, hardware for playing digital sound files, voice response units and telephone dialers; Computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; Computer software used to support the activities of contact center customer service representatives and contact center managers; Computer software used for playing digital sound files; Computer software used for intelligent contact routing via telephone, e-mail, web and fax; Computer software used to manage web chat, interactive voice response, interactive playing of sound files in real-time between an agent and a customer, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; Computer software used to create desktop and management tools for customer contact centers |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, October 3, 2014 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | CallAssistant, L.C. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Salt Lake City, UT 84101 |
| Event Date | Event Description |
| Friday, September 11, 2015 | ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND |
| Friday, September 11, 2015 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Wednesday, January 21, 2015 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, January 21, 2015 | NON-FINAL ACTION E-MAILED |
| Wednesday, January 21, 2015 | NON-FINAL ACTION WRITTEN |
| Tuesday, January 13, 2015 | ASSIGNED TO EXAMINER |
| Friday, October 3, 2014 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| Monday, September 29, 2014 | NEW APPLICATION ENTERED IN TRAM |