CONCIERGE CUSTOMER CARE Trademark
Trademark Overview
On Monday, May 8, 2000, a trademark application was filed for CONCIERGE CUSTOMER CARE with the United States Patent and Trademark Office. The USPTO has given the CONCIERGE CUSTOMER CARE trademark a serial number of 76043736. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Tuesday, March 26, 2002. This trademark is owned by TeleTech Holdings, Inc.. The CONCIERGE CUSTOMER CARE trademark is filed in the Computer & Software Products & Electrical & Scientific Products, Advertising, Business and Retail Services, Communication Services, Education & Entertainment Services, and Computer & Software Services & Scientific Services categories with the following description:
Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others
Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services
Telecommunications services, namely providing telephone and electronic mail services; providing multiple user access to a global computer network
Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others
Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions' implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet
General Information
| Serial Number | 76043736 |
| Word Mark | CONCIERGE CUSTOMER CARE |
| Filing Date | Monday, May 8, 2000 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Tuesday, March 26, 2002 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | NOT AVAILABLE |
Trademark Statements
| Disclaimer with Predetermined Text | "CUSTOMER CARE" |
| Goods and Services | Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others |
| Goods and Services | Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services |
| Goods and Services | Telecommunications services, namely providing telephone and electronic mail services; providing multiple user access to a global computer network |
| Goods and Services | Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others |
| Goods and Services | Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions' implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail, in person and the Internet |
Classification Information
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, July 24, 2000 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, July 24, 2000 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, July 24, 2000 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, July 24, 2000 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, July 24, 2000 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | TeleTech Holdings, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Denver, CO 80203 |
Trademark Events
| Event Date | Event Description |
| Tuesday, March 26, 2002 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Monday, March 25, 2002 | ASSIGNED TO EXAMINER |
| Thursday, July 5, 2001 | NON-FINAL ACTION MAILED |
| Tuesday, June 19, 2001 | EXAMINERS AMENDMENT MAILED |
| Monday, May 28, 2001 | ASSIGNED TO EXAMINER |
| Friday, March 9, 2001 | ASSIGNED TO EXAMINER |
| Tuesday, November 14, 2000 | NON-FINAL ACTION MAILED |
| Wednesday, November 8, 2000 | ASSIGNED TO EXAMINER |
| Monday, November 6, 2000 | ASSIGNED TO EXAMINER |
