| Serial Number | 76366166 |
| Word Mark | CONCERTO SOFTWARE |
| Filing Date | Thursday, January 31, 2002 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, March 2, 2012 |
| Registration Number | 2976846 |
| Registration Date | Tuesday, July 26, 2005 |
| Mark Drawing | 3000 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, September 2, 2003 |
| Disclaimer with Predetermined Text | "SOFTWARE" |
| Description of Mark | The rectangular portion of the mark is dark blue, while the parabola design is light blue. |
| Goods and Services | suite of computer software applications for managing customer contact through multiple channels, namely, software for managing customer contact via telephone, email, web and fax; computer software used to support the activities of contact center customer service representatives and contact center managers namely, software used for intelligent contact routing via telephone, email, web and fax, and software used to manage outbound telephone campaigns, web chat, interactive voice response, real time and historical contact center report generation and telephone blending, namely, responding to both inbound and outbound telephone calls, and software used to create desktop automation tools |
| Goods and Services | Business consulting services in the field of customer contact centers namely automated centers for contacting others and receiving incoming contacts from customers, through multiple channels |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, March 2, 2012 |
| Primary Code | 009 |
| First Use Anywhere Date | Sunday, March 31, 2002 |
| First Use In Commerce Date | Sunday, March 31, 2002 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, March 2, 2012 |
| Primary Code | 035 |
| First Use Anywhere Date | Sunday, March 31, 2002 |
| First Use In Commerce Date | Sunday, March 31, 2002 |
| Party Name | CONCERTO SOFTWARE, INC. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | WESTFORD, MA 01886 |
| Party Name | CONCERTO SOFTWARE, INC. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | WESTFORD, MA 01886 |
| Party Name | CONCERTO SOFTWARE, INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | WESTFORD, MA 01886 |
| Party Name | Davox Corporation |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Westford, MA 01886 |
| Event Date | Event Description |
| Wednesday, December 3, 2014 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Friday, March 2, 2012 | CANCELLED SEC. 8 (6-YR) |
| Wednesday, June 16, 2010 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, June 9, 2010 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, August 16, 2006 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, July 19, 2006 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, June 21, 2006 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, July 26, 2005 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, June 1, 2005 | LAW OFFICE REGISTRATION REVIEW COMPLETED |
| Wednesday, May 11, 2005 | ASSIGNED TO LIE |
| Tuesday, April 26, 2005 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Tuesday, April 26, 2005 | AMENDMENT FROM APPLICANT ENTERED |
| Thursday, March 31, 2005 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, March 31, 2005 | PAPER RECEIVED |
| Friday, October 1, 2004 | NON-FINAL ACTION MAILED |
| Thursday, September 30, 2004 | SU - NON-FINAL ACTION - WRITTEN |
| Friday, August 6, 2004 | ASSIGNED TO EXAMINER |
| Wednesday, August 4, 2004 | STATEMENT OF USE PROCESSING COMPLETE |
| Friday, May 7, 2004 | USE AMENDMENT FILED |
| Thursday, June 3, 2004 | CASE FILE IN TICRS |
| Friday, May 7, 2004 | PAPER RECEIVED |
| Monday, April 19, 2004 | PAPER RECEIVED |
| Tuesday, November 25, 2003 | NOA MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, September 2, 2003 | PUBLISHED FOR OPPOSITION |
| Wednesday, August 13, 2003 | NOTICE OF PUBLICATION |
| Friday, June 27, 2003 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Tuesday, June 17, 2003 | EXAMINERS AMENDMENT MAILED |
| Tuesday, June 17, 2003 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Thursday, April 17, 2003 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Monday, March 17, 2003 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, March 17, 2003 | PAPER RECEIVED |
| Wednesday, February 12, 2003 | NON-FINAL ACTION MAILED |
| Tuesday, February 11, 2003 | ASSIGNED TO EXAMINER |
| Friday, November 22, 2002 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, November 22, 2002 | PAPER RECEIVED |
| Monday, May 20, 2002 | NON-FINAL ACTION MAILED |
| Friday, May 17, 2002 | ASSIGNED TO EXAMINER |
| Tuesday, May 14, 2002 | ASSIGNED TO EXAMINER |