| Goods and Services | Software that allows the automatization and integration of all services a telecommunication company offers its subscribers: request of cellular lines, residential or commercial telephones, with an effective answer of three hours, delivery of bill statements via Internet, payment of telephone bills and billing information reports . All the aforementioned can be done from any of the company's subsidiaries in the country. The software cooperates in the following main areas: Operation area: A telephone company provides services to its subscribers from many switchboards to meet their daily call service demands. Also, several subsidiaries aimed at providing customer services, such as cellular lines or telephone common lines. The Software takes all that information and automates all services. Billing processes can be made directly; users may enter the telephone company's internet site to consult their bill statements, balances, and other information. Also, it speeds up the process. An application form submitted to request a new telephone line could be resolved in two or three hours. Customer service : The service order system allows users to submit an application to any of the several subsidiaries; the software records it automatically and the same software verifies the facilities required for the house or neighborhood which requested the wiring, on the condition there are available pairs, if not, the system processes this information and notifies the person if today or tomorrow his line will be installed. This system provides absolute control to the service manager in relation to the number of applications existing, time of delivery, number of facilities being improved in the regions of the country and makes statistical studies on the behavior of their customers to be used to define customer services. It becomes a marketing and decision-making tool.; Software that allows the automatization and integration of all services a telecommunication company offers its subscribers: request of cellular lines, residential or commercial telephones, with an effective answer of three hours, delivery of bill statements via Internet, payment of telephone bills and billing information reports . All the aforementioned can be done from any of the company's subsidiaries in the country. The software cooperates in the following main areas: Operation area: A telephone company provides services to its subscribers from many switchboards to meet their daily call service demands. Also, several subsidiaries aimed at providing customer services, such as cellular lines or telephone common lines. The Software takes all that information and automates all services. Billing processes can be made directly; users may enter the telephone company's internet site to consult their bill statements, balances, and other information. Also, it speeds up the process. An application form submitted to request a new telephone line could be resolved in two or three hours. Customer service : The service order system allows users to submit an application to any of the several subsidiaries; the software records it automatically and the same software verifies the facilities required for the house or neighborhood which requested the wiring, on the condition there are available pairs, if not, the system processes this information and notifies the person if today or tomorrow his line will be installed. This system provides absolute control to the service manager in relation to the number of applications existing, time of delivery, number of facilities being improved in the regions of the country and makes statistical studies on the behavior of their customers to be used to define customer services. It becomes a marketing and decision-making tool. |
