| Goods and Services | Software as a service (SaaS) services featuring customer service virtual agent software for use in chat, voice, e-mail, text and social media functions; software as a service (SaaS) services featuring software to facilitate communications between customers and other users and call and contact centers; software as a service (SaaS) services featuring customer service virtual agent software for use in help desk and other live computer and related device user support contexts; software as a service (SaaS) services featuring workflow automation software; software as a service (SaaS) services featuring conversational artificial intelligence components, including artificial intelligence voices, voice sentiment analysis, voice biometrics, speech recognition and text-to-speech functionalities; software as a service (SaaS) services featuring speech recognition software; software as a service (SaaS) services featuring software that performs real-time analytics to track customer service trends and performance; software as a service (SaaS) services featuring enterprise and knowledge management search and answer software; software as a service (SaaS) services featuring co-browsing software to allow for secure viewing of and interacting with website and application users; software as a service (SaaS) services featuring monitoring, assessment and rating of customer agent interaction quality; software as a service (SaaS) services featuring customer service virtual agent software that suggests actions and action items for live customer service agents; software as a service (SaaS) services featuring help desk software; software as a service (SaaS) services featuring software for call and screen recording for customer service virtual agent interactions; software as a service (SaaS) services featuring software that allows for the instant publication, updating and management of digital and electronic content, including websites and articles; software as a service (SaaS) services featuring software to design and launch advertising, marketing and promotional content across text, voice, e-mail and social media functions; software as a service (SaaS) services featuring business meeting and event booking and scheduling; software as a service (SaaS) services featuring software to create, deploy analyze customer surveys; software as a service (SaaS) services featuring customer service virtual agent software for use in managing and making customer payments; Software as a service (SaaS) services featuring development and artificial intelligence building and executing software; software as a service (SaaS) services featuring software to assist with employee onboarding and integration; software as a service (SaaS) services featuring software to develop and customize sales lead generation; software as a service (SaaS) services featuring software that assists with employee benefits questions and employment benefits information; software as a service (SaaS) services featuring software that generates e-mail and text responses to customer inquiries; software as a service (SaaS) services featuring automated customer service technology support; software as a service (SaaS) services featuring software for use in product and service marketing to conduct marketing research, segmentation and planning using cognitive computing technologies, natural language processing, computational linguistics, information retrieval, analytics and machine learning; software as a service (SaaS) services featuring software for use in enterprise knowledge management applications for use in making business enterprise decisions; software as a service (SaaS) services featuring artificial intelligence software for analyzing and summarizing information from multiple third-party applications or chat community applications; software as a service (SaaS) services featuring software allowing the integration of the functions of natural language processing, computer linguistics, information retrieval, analytics and machine learning that is capable of understanding general human queries and providing reliable responses; software as a service (SaaS) services featuring artificial intelligence software that enables cognitive technologies, natural language processing, computational linguistics, information retrieval, analytics and machine learning for use to find financial, marketing, legal, human relations, engineering, and demographic information from the data a company owns or licenses in enterprise knowledge management and search applications; software as a service (SaaS) services featuring software for use in personnel training, scheduling, recording, evaluation, monitoring, motivation, transmitting audio and video communications via electronic means, workforce management, managing volume of customers accurately, balancing costs and service levels, and matching employee skills and preferences with customer needs; software as a service (SaaS) services featuring software that provides companies post-purchase information to facilitate customer care communication allowing contextually relevant communication between customers and retailers, customer satisfaction and loyalty, and consumer product reviews; software as a service (SaaS) services featuring software for use in automated, voice responsive answering of calls with dynamic response to caller input, outbound calling capabilities and reporting capabilities, for use in call and contact centers for hosted and voice responsive answering of calls and for self-service voice automation of telephone calls; software as a service (SaaS) services featuring software for use in call and contact centers, namely, for the purpose of automating calls to communicate, listen, and respond to callers and other users; platform as a service (PaaS) services featuring software tools, foundations and operating systems for software application development; software as a service (SaaS) services featuring automated marketing software for use in connection with monitoring and learning advertising trends and performance via computer logic, predictive analytics and machine learning and for use in facilitating the purchase of advertisements |
