| Serial Number | 99022203 |
| Word Mark | BRAIN MACHINE AGENT |
| Filing Date | Wednesday, January 29, 2025 |
| Status | 681 - PUBLICATION/ISSUE REVIEW COMPLETE |
| Status Date | Thursday, October 23, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, November 11, 2025 |
| Goods and Services | Multiple caller processing software and systems, namely, computer hardware and downloadable software for customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; multiple caller management software and systems, namely, computer hardware and downloadable software for customer support center management, customer relationship management, customer experience management, customer service management, customer engagement management, and managing helpdesk functionality; customer relations management software and systems, namely, computer hardware and downloadable software for customer relations management; interactive voice response systems, namely, computer hardware and downloadable software for customer services management; telecommunications systems enabling the management, running and operation of communications applications, namely, computer hardware and downloadable software for customer services and call centres; computerised telephony systems, namely, devices for transporting and aggregating voice, data, and video communications across multiple network infrastructures and communications protocols; downloadable computer software and telecommunications apparatus to enable connection to databases and the Internet |
| Goods and Services | Design and development of computer hardware and software; computer programming; consultancy in the design and development of computer hardware; computer software consultancy; installation of computer software; maintenance of computer software; updating of computer software; computer system design; computer system analysis; design and development of communication systems; computer network configuration services; design and development of computer networks; data security services, namely administering digital keys, hard drive erasure; design and development of electronic data security systems; Platforms for artificial intelligence as software as a service (SaaS) for customer relationship management; Software as a service (SaaS) featuring computer software platforms for artificial intelligence for customer relationship management; Software as a service (SaaS) featuring computer software platforms for artificial intelligence for conducting call-center operations and call center management for businesses; Software as a service (SaaS) featuring computer software platforms for artificial intelligence for orchestrating call center operations across human agents and AI agents; Software as a service (SaaS) featuring computer software platforms for artificial intelligence for call center workflow management; Software as a service (SaaS) featuring computer software platforms for artificial intelligence for customer relationship management; information, advisory and consultancy services relating to all the aforesaid |
| Goods and Services | Digital network telecommunications services; provision of telecommunication gateway services; computer intercommunication, namely, providing user access to global computer networks; network communication services via fibre optic networks; computerised data communications; computerised telephony services; communication by computer terminals; electronic data transmission services; providing electronic telecommunications and communications connections to multiple caller processing software and systems, multiple caller management software and systems and customer relations management software and systems; provision of access to electronic commercial communications systems, databases of electronic contracts, data transmission systems, commercial communications networks; electronic transmission of data; electronic transmission of contractual agreements and other documentation; providing telecommunications and communications connections enabling access to and facilitating electronic commercial transactions; telecommunications services for accessing media from CD-ROMs and the Internet, intranet and extranet technologies; transmission and reception of data and of information via telecommunications means; message collection and transmission, via telephone, facsimile, and telex; radiopaging; transmission of electronic mail; on-line information services relating to telecommunications; providing computer access to communication networks; electronic data interchange services; transfer of data by telecommunications; operation of telecommunications systems; provision of unified electronic messaging services, audio conferencing and facsimile transmission; provision of access to a communications facility enabling provision and use of communications and applications; information, advisory and consultancy services relating to all the aforesaid |
| NOT AVAILABLE | "MACHINE AGENT" |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, January 29, 2025 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, January 29, 2025 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, January 29, 2025 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Content Guru Limited |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | Berkshire RG12 2UP GB |
| Event Date | Event Description |
| Wednesday, January 29, 2025 | APPLICATION FILING RECEIPT MAILED |
| Wednesday, January 29, 2025 | NEW APPLICATION ENTERED |
| Wednesday, January 29, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, July 9, 2025 | ASSIGNED TO EXAMINER |
| Thursday, July 10, 2025 | NON-FINAL ACTION WRITTEN |
| Thursday, July 10, 2025 | NON-FINAL ACTION E-MAILED |
| Thursday, July 10, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, October 9, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, October 9, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, October 14, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, October 15, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |