BETTER CUSTOMERS FASTER Trademark

Trademark Overview


On Friday, September 19, 2014, a trademark application was filed for BETTER CUSTOMERS FASTER with the United States Patent and Trademark Office. The USPTO has given the BETTER CUSTOMERS FASTER trademark a serial number of 86400282. The federal status of this trademark filing is ABANDONED - NO STATEMENT OF USE FILED as of Monday, September 26, 2016. This trademark is owned by INVOCA, INC.. The BETTER CUSTOMERS FASTER trademark is filed in the Computer & Software Services & Scientific Services category with the following description:

Based on use in commerce under Section 1(a): Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for use in the field of program management, marketing automation, and customer interaction management including sales, marketing, and customer support call center, namely, communication software for connecting callers with sales, marketing, and customer support call centers, monitoring consumer interactions with sales, marketing, and customer support call centers, and data collection, data mining, speech processing, and for analyzing collected and determined data for the purpose of consumer profiling, customer acquisition, real-time and non-real-time customer analysis, implicit and explicit customer and prospective customer data capture, customer engagement optimization, and customer experience enhancements; Application service provider (ASP) services), Software as a service (SAAS) services and P...
better customers faster

General Information


Serial Number86400282
Word MarkBETTER CUSTOMERS FASTER
Filing DateFriday, September 19, 2014
Status606 - ABANDONED - NO STATEMENT OF USE FILED
Status DateMonday, September 26, 2016
Registration Number0000000
Registration DateNOT AVAILABLE
Mark Drawing4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form
Published for Opposition DateTuesday, December 29, 2015

Trademark Statements


Goods and ServicesBased on use in commerce under Section 1(a): Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for use in the field of program management, marketing automation, and customer interaction management including sales, marketing, and customer support call center, namely, communication software for connecting callers with sales, marketing, and customer support call centers, monitoring consumer interactions with sales, marketing, and customer support call centers, and data collection, data mining, speech processing, and for analyzing collected and determined data for the purpose of consumer profiling, customer acquisition, real-time and non-real-time customer analysis, implicit and explicit customer and prospective customer data capture, customer engagement optimization, and customer experience enhancements; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for call processing; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for interfacing with customers and integration of customer service communication data in the field of business process technology, operational sustainability, communication systems, and marketing automation systems; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for facilitating inbound and outbound telephone and online communications; Application service provider (ASP) services featuring software for enhancing and filtering inbound customer and prospective customer communications including improved targeting of customer and prospective customer communications; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the management and operation of telephone sales and support communication centers; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for interacting with and marketing to potential customers; Application service provider (ASP) services featuring software for matching consumers with professionals in the field of residential and commercial services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the placement of advertisements and online advertisements; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the preparing and managing advertisements for others; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for processing calls and message inquiries regarding advertised goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for management of marketing programs including the management, tracking, scoring, and reporting of online and offline communications with customers and prospective customer; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the toll-free promotion of goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the generation and collection of information pertaining to procurement, buying, selling and tendering information and opportunities relating to goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for internet advertising and marketing, customer acquisition, customer generation, customer interaction, consumer engagement, customer support, and customer service management; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing and analyzing customer interaction information and data collection; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting of implicit and explicit customer data for routing, bridging, filtering, and monitoring voice communications of customers and for the integration, comparison, and analysis of said customer interaction data in voice communications; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for dissemination of advertising via data networks and the Internet; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring marketing software for creating, managing, delivering, automating and measuring online marketing campaigns and collecting, analyzing and reporting data produced from online marketing campaigns; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing customer relationships and for analyzing customer service data for the purpose of improving customer support, customer service, facilitating customer communication, and the ability of goods and service providers to inform, engage and connect with their customers to allow them to participate in discussions with their customers, and to get customer feedback; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for prospective-customer and customer management software for managing online marketing campaigns, preparing reports about prospective and current customers, identifying sales opportunities, tracking customer interactions and accessing related reports; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing processes for customer interactions and customer relationships; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for distributing marketing messages, analyzing data, and accessing customer data for leveraging mobile technologies; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for implementing call centers, including interactive voice response modules, time-based call routing, caller ID routing, voicemail, voice mail access, voicemail notification, call forwarding, call transferring and call logging; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for routing incoming calls based on caller-selected choices, customer data from external systems or call center-defined choices; and, Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for placing advertisements for othersBased on Intent-to-Use under Section 1(b): Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for call processing in the field of marketing campaign and program management; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for marketing automation, customer interaction management, voice and image processing and for consumer profiling using collected and determined data; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for analyzing data for the purpose of customer acquisition, customer engagement optimization and customer experience enhancement and for real-time and non-real-time customer analysis and implicit and explicit customer and customer prospect data capture; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for marketing, promoting and advertising services of third parties on a mobile device of a customer or prospective customer; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for placing in-application advertisements; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing advertising via the internet and e-mail communications, for managing marketing leads obtained from the internet, organizing e-mail targeted marketing plans, managing marketing projects via the internet, e-mail and mobile communication devices, and for managing direct target marketing provided via e-mail and mobile communication devices; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting of implicit and explicit customer data, for routing, bridging, filtering and monitoring text and video communications of customers and for the integration, comparison, and analysis of said customer interaction data in text communications, web interactions, social media interactions and posts, micro-blogging interactions and posts, chat communications, and co-browsing; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing direct e-mail marketing campaigns and for collecting, analyzing and reporting data produced from direct e-mail marketing campaigns; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for forming virtual communities and engaging in social networking; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for direct-mail electronic communication; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for uploading photos for use in social marketing; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for consolidating customer data and performing segmentation and analytics on customer data for the purposes of engagement, acquisition, and retention of internet customers; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for implementing call centers, including call group management, conference call setup and management, and presence management; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing social media interactions and social media campaigns; Application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, software and web sites of others in the fields of internet advertising and marketing, customer acquisition and consumer engagement

Classification Information


International Class042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software.
US Class Codes100, 101
Class Status Code6 - Active
Class Status DateMonday, September 29, 2014
Primary Code042
First Use Anywhere DateNOT AVAILABLE
First Use In Commerce DateNOT AVAILABLE

Trademark Owner History


Party NameINVOCA, INC.
Party Type20 - Owner at Publication
Legal Entity Type03 - Corporation
AddressSANTA BARBARA, CA 93101

Party NameINVOCA, INC.
Party Type10 - Original Applicant
Legal Entity Type03 - Corporation
AddressSanta Barbara, CA 93101

Trademark Events


Event DateEvent Description
Monday, April 1, 2019APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
Monday, April 1, 2019TEAS CHANGE OF OWNER ADDRESS RECEIVED
Monday, September 26, 2016ABANDONMENT NOTICE MAILED - NO USE STATEMENT FILED
Monday, September 26, 2016ABANDONMENT - NO USE STATEMENT FILED
Tuesday, September 20, 2016ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
Tuesday, September 20, 2016TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
Tuesday, February 23, 2016NOA E-MAILED - SOU REQUIRED FROM APPLICANT
Tuesday, December 29, 2015OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
Tuesday, December 29, 2015PUBLISHED FOR OPPOSITION
Wednesday, December 9, 2015NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
Thursday, November 26, 2015APPROVED FOR PUB - PRINCIPAL REGISTER
Thursday, November 26, 2015EXAMINER'S AMENDMENT ENTERED
Thursday, November 26, 2015NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
Thursday, November 26, 2015EXAMINERS AMENDMENT E-MAILED
Thursday, November 26, 2015EXAMINERS AMENDMENT -WRITTEN
Wednesday, November 25, 2015TEAS/EMAIL CORRESPONDENCE ENTERED
Tuesday, November 24, 2015CORRESPONDENCE RECEIVED IN LAW OFFICE
Tuesday, November 24, 2015TEAS REQUEST FOR RECONSIDERATION RECEIVED
Thursday, July 23, 2015NOTIFICATION OF FINAL REFUSAL EMAILED
Thursday, July 23, 2015FINAL REFUSAL E-MAILED
Thursday, July 23, 2015FINAL REFUSAL WRITTEN
Saturday, June 27, 2015TEAS/EMAIL CORRESPONDENCE ENTERED
Friday, June 26, 2015CORRESPONDENCE RECEIVED IN LAW OFFICE
Friday, June 26, 2015TEAS RESPONSE TO OFFICE ACTION RECEIVED
Monday, December 29, 2014NOTIFICATION OF NON-FINAL ACTION E-MAILED
Monday, December 29, 2014NON-FINAL ACTION E-MAILED
Monday, December 29, 2014NON-FINAL ACTION WRITTEN
Friday, December 19, 2014ASSIGNED TO EXAMINER
Monday, September 29, 2014NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM
Tuesday, September 23, 2014NEW APPLICATION ENTERED IN TRAM