| Serial Number | 85962076 |
| Word Mark | ASSIST |
| Filing Date | Monday, June 17, 2013 |
| Status | 701 - SECTION 8 - ACCEPTED |
| Status Date | Friday, January 8, 2021 |
| Registration Number | 4540825 |
| Registration Date | Tuesday, May 27, 2014 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Computer systems comprising computer hardware and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprising computer hardware and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablet computers, phones and kiosks; computer systems comprising computer hardware and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprising computer hardware and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprising computer hardware and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprising computer hardware and software used to create and administer software for automating customer service and sales tasks |
| Goods and Services | Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commands |
| Goods and Services | Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, June 27, 2013 |
| Primary Code | 009 |
| First Use Anywhere Date | Tuesday, February 7, 2012 |
| First Use In Commerce Date | Tuesday, February 7, 2012 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, June 27, 2013 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, February 7, 2012 |
| First Use In Commerce Date | Tuesday, February 7, 2012 |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, June 27, 2013 |
| Primary Code | 038 |
| First Use Anywhere Date | Tuesday, February 7, 2012 |
| First Use In Commerce Date | Tuesday, February 7, 2012 |
| Party Name | [24]7.AI, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | San Jose, CA 95124 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Event Date | Event Description |
| Saturday, May 27, 2023 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED |
| Friday, January 8, 2021 | NOTICE OF ACCEPTANCE OF SEC. 8 - E-MAILED |
| Friday, January 8, 2021 | REGISTERED - SEC. 8 (6-YR) ACCEPTED |
| Friday, January 8, 2021 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Wednesday, November 25, 2020 | TEAS SECTION 8 RECEIVED |
| Monday, May 27, 2019 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, June 20, 2018 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, May 27, 2014 | REGISTERED-SUPPLEMENTAL REGISTER |
| Wednesday, April 23, 2014 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Tuesday, April 22, 2014 | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED |
| Monday, April 21, 2014 | APPROVED FOR REGISTRATION SUPPLEMENTAL REGISTER |
| Monday, April 21, 2014 | USE AMENDMENT ACCEPTED |
| Monday, April 7, 2014 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, April 7, 2014 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, March 31, 2014 | ASSIGNED TO LIE |
| Wednesday, March 19, 2014 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, March 20, 2014 | AMENDMENT TO USE PROCESSING COMPLETE |
| Thursday, March 20, 2014 | USE AMENDMENT FILED |
| Wednesday, March 19, 2014 | TEAS AMENDMENT OF USE RECEIVED |
| Thursday, October 3, 2013 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, October 3, 2013 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Wednesday, October 2, 2013 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, October 2, 2013 | NON-FINAL ACTION E-MAILED |
| Wednesday, October 2, 2013 | NON-FINAL ACTION WRITTEN |
| Wednesday, September 25, 2013 | ASSIGNED TO EXAMINER |
| Thursday, June 27, 2013 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, June 20, 2013 | NEW APPLICATION ENTERED |