| Serial Number | 87002999 |
| Word Mark | ASPECT VIA |
| Filing Date | Friday, April 15, 2016 |
| Status | 702 - SECTION 8 & 15 - ACCEPTED AND ACKNOWLEDGED |
| Status Date | Tuesday, August 13, 2024 |
| Registration Number | 5392418 |
| Registration Date | Tuesday, January 30, 2018 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, July 4, 2017 |
| Goods and Services | Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, SMS, text, social media and facsimile contacts; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management; providing temporary use of non-downloadable software used for intelligent contact routing via telephone, email, web, chat, SMS, text, social media and fax; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; and providing temporary use of non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, May 16, 2017 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, May 10, 2016 |
| First Use In Commerce Date | Thursday, June 30, 2016 |
| Party Name | ALVARIA, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | WESTFORD, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Westford, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Westford, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Chelmsford, MA 01824 |
| Event Date | Event Description |
| Thursday, May 12, 2016 | TEAS AMENDMENT ENTERED BEFORE ATTORNEY ASSIGNED |
| Tuesday, April 19, 2016 | NEW APPLICATION ENTERED |
| Wednesday, April 20, 2016 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, May 12, 2016 | TEAS VOLUNTARY AMENDMENT RECEIVED |
| Sunday, July 31, 2016 | ASSIGNED TO EXAMINER |
| Tuesday, August 2, 2016 | REMOVED FROM TEAS PLUS |
| Tuesday, August 2, 2016 | NON-FINAL ACTION WRITTEN |
| Tuesday, August 2, 2016 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, August 2, 2016 | NON-FINAL ACTION E-MAILED |
| Wednesday, January 25, 2017 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, January 25, 2017 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, January 26, 2017 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, February 16, 2017 | FINAL REFUSAL WRITTEN |
| Thursday, February 16, 2017 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Thursday, February 16, 2017 | FINAL REFUSAL E-MAILED |
| Monday, April 24, 2017 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Monday, May 15, 2017 | ASSIGNED TO LIE |
| Tuesday, May 16, 2017 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, May 16, 2017 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, July 4, 2017 | PUBLISHED FOR OPPOSITION |
| Tuesday, July 4, 2017 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Wednesday, May 17, 2017 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, May 31, 2017 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, June 14, 2017 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, November 29, 2017 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Tuesday, January 30, 2018 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, May 19, 2021 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, June 16, 2021 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, August 29, 2017 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Wednesday, September 20, 2017 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Wednesday, September 20, 2017 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Wednesday, November 15, 2017 | TEAS STATEMENT OF USE RECEIVED |
| Wednesday, November 15, 2017 | USE AMENDMENT FILED |
| Wednesday, November 29, 2017 | STATEMENT OF USE PROCESSING COMPLETE |
| Sunday, December 24, 2017 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Tuesday, December 26, 2017 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Wednesday, September 22, 2021 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, June 15, 2022 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Wednesday, June 15, 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, June 15, 2022 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Monday, January 29, 2024 | TEAS SECTION 8 & 15 RECEIVED |
| Monday, January 30, 2023 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, March 27, 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, April 17, 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, August 13, 2024 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Tuesday, August 13, 2024 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Tuesday, August 13, 2024 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |
| Tuesday, July 2, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, July 2, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, July 2, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |