| Serial Number | 88490446 |
| Word Mark | ASPECT GOOD CALL. |
| Filing Date | Wednesday, June 26, 2019 |
| Status | 606 - ABANDONED - NO STATEMENT OF USE FILED |
| Status Date | Monday, January 31, 2022 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 3000 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, May 4, 2021 |
| Description of Mark | The mark consists of the word "ASPECT" wherein the horizontal bar in the letter "A" is in orange and the remainder of the word is in black and the words "Good Call" are in blue. |
| Goods and Services | Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development |
| Indication of Colors claimed | The color(s) black, blue and orange is/are claimed as a feature of the mark. |
| Goods and Services | Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and workforce optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, July 6, 2019 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, July 6, 2019 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | ALVARIA, INC. |
| Party Type | 21 - New Owner After Publication |
| Legal Entity Type | 03 - Corporation |
| Address | WESTFORD, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Westford, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Westford, MA 01886 |
| Event Date | Event Description |
| Monday, January 31, 2022 | ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED |
| Monday, January 31, 2022 | ABANDONMENT - NO USE STATEMENT FILED |
| Wednesday, September 22, 2021 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, June 29, 2021 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Wednesday, June 16, 2021 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Wednesday, May 19, 2021 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, May 4, 2021 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, May 4, 2021 | PUBLISHED FOR OPPOSITION |
| Wednesday, April 14, 2021 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, March 31, 2021 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, March 24, 2021 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, March 24, 2021 | EXAMINER'S AMENDMENT ENTERED |
| Wednesday, March 24, 2021 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, March 24, 2021 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, March 24, 2021 | EXAMINERS AMENDMENT -WRITTEN |
| Wednesday, March 24, 2021 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Tuesday, March 9, 2021 | WITHDRAWN FROM PUB - OG REVIEW QUERY |
| Tuesday, February 23, 2021 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Tuesday, February 23, 2021 | EXAMINER'S AMENDMENT ENTERED |
| Tuesday, February 23, 2021 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Tuesday, February 23, 2021 | EXAMINERS AMENDMENT E-MAILED |
| Tuesday, February 23, 2021 | EXAMINERS AMENDMENT -WRITTEN |
| Monday, February 22, 2021 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Monday, February 22, 2021 | FINAL REFUSAL E-MAILED |
| Monday, February 22, 2021 | FINAL REFUSAL WRITTEN |
| Tuesday, February 2, 2021 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, February 2, 2021 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, February 2, 2021 | ASSIGNED TO LIE |
| Monday, October 26, 2020 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Sunday, March 29, 2020 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Sunday, March 29, 2020 | LETTER OF SUSPENSION E-MAILED |
| Sunday, March 29, 2020 | SUSPENSION LETTER WRITTEN |
| Friday, February 28, 2020 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, February 28, 2020 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, February 28, 2020 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Saturday, September 21, 2019 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Saturday, September 21, 2019 | NON-FINAL ACTION E-MAILED |
| Saturday, September 21, 2019 | NON-FINAL ACTION WRITTEN |
| Monday, September 16, 2019 | ASSIGNED TO EXAMINER |
| Tuesday, July 9, 2019 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Saturday, July 6, 2019 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| Saturday, June 29, 2019 | NEW APPLICATION ENTERED IN TRAM |