| Serial Number | 85884124 |
| Word Mark | ASPECT |
| Filing Date | Friday, March 22, 2013 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, June 13, 2025 |
| Registration Number | 4649821 |
| Registration Date | Tuesday, December 2, 2014 |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, August 13, 2013 |
| Description of Mark | The mark consists of the word "aspect" in black letters following which are three, nested, square "conversation" boxes; the inner conversation box is solid green; the middle conversation box is white; and the outer most conversation box is green. |
| Goods and Services | Customer contact centers systems, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web, chat, social media and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; computer software used to create and manage workforce schedules, workforce job performance and workforce skills improvement |
| Indication of Colors claimed | The color(s) green, black and white is/are claimed as a feature of the mark. |
| Goods and Services | [ Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center and workforce optimization hardware and software ] |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, June 13, 2025 |
| Primary Code | 009 |
| First Use Anywhere Date | Thursday, February 28, 2013 |
| First Use In Commerce Date | Friday, August 22, 2014 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | B - Sec. 8 - Class(es) in a Multiple Class registration |
| Class Status Date | Monday, June 15, 2020 |
| Primary Code | 042 |
| First Use Anywhere Date | Thursday, February 28, 2013 |
| First Use In Commerce Date | Thursday, February 28, 2013 |
| Party Name | ALVARIA, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | WESTFORD, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Westford, MA 01886 |
| Party Name | Aspect Software, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Chelmsford, MA 01824 |
| Party Name | Aspect Software, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Chelmsford, MA 01824 |
| Event Date | Event Description |
| Tuesday, March 26, 2013 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, July 24, 2013 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, August 13, 2013 | PUBLISHED FOR OPPOSITION |
| Tuesday, August 13, 2013 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, October 8, 2013 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, March 26, 2013 | NEW APPLICATION ENTERED |
| Wednesday, March 27, 2013 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Sunday, June 30, 2013 | ASSIGNED TO EXAMINER |
| Monday, July 1, 2013 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Tuesday, April 8, 2014 | SOU TEAS EXTENSION RECEIVED |
| Tuesday, April 8, 2014 | SOU EXTENSION 1 FILED |
| Tuesday, April 8, 2014 | SOU EXTENSION 1 GRANTED |
| Monday, October 6, 2014 | TEAS STATEMENT OF USE RECEIVED |
| Monday, October 6, 2014 | USE AMENDMENT FILED |
| Tuesday, October 28, 2014 | STATEMENT OF USE PROCESSING COMPLETE |
| Wednesday, October 29, 2014 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Thursday, October 30, 2014 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Tuesday, December 2, 2014 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, September 20, 2017 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Wednesday, September 20, 2017 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Monday, December 2, 2019 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, April 15, 2020 | TEAS SECTION 8 & 15 RECEIVED |
| Wednesday, May 19, 2021 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, June 16, 2021 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Thursday, April 10, 2014 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| Friday, October 24, 2014 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Monday, June 15, 2020 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Monday, June 15, 2020 | REGISTERED - PARTIAL SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Monday, June 15, 2020 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |
| Wednesday, June 15, 2022 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Wednesday, June 15, 2022 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, June 15, 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Saturday, December 2, 2023 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED |
| Wednesday, March 27, 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, July 2, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, September 22, 2021 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, April 17, 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, July 2, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, July 2, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Friday, June 13, 2025 | CANCELLED SEC. 8 (10-YR)/EXPIRED SECTION 9 |