| Serial Number | 99517611 |
| Word Mark | AMAZON CONNECT |
| Filing Date | Wednesday, November 26, 2025 |
| Status | 645 - FINAL REFUSAL - MAILED |
| Status Date | Monday, July 6, 2026 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Message and conference call transcription services; Business management services in the field of customer experience services provided to businesses featuring data driven customer analytics and rendered using artificial intelligence; Business data analysis rendered using artificial intelligence; Compiling and analyzing data and other sources of information for business purposes rendered using artificial intelligence; Compilation of customer information into computer databases rendered using artificial intelligence; Call, message and chat transcription and summarization services rendered using artificial intelligence |
| Goods and Services | Providing temporary use of non-downloadable software for managing and tracking customer service agent performance and workflow; Electronic data storage; Providing temporary use of non-downloadable software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics related to contact centers and customer support centers; Providing temporary use of non-downloadable software for providing customizable computer dashboards for processing, arranging and displaying data; Business intelligence software, namely, providing temporary use of non-downloadable cloud-based software for generating data insights and displaying data on dashboards; Providing temporary use of non-downloadable software featuring artificial intelligence for use in data detection, data redaction, data masking and information security; Providing temporary use of non-downloadable software featuring artificial intelligence for data sensitivity classification and redacting sensitive information from documents; Providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents and providing automated agent evaluations and performance metrics; Providing temporary use of non-downloadable software featuring artificial intelligence for monitoring call center agent audio, chat, messages and computer screens; Providing temporary use of non-downloadable software featuring artificial intelligence for managing and tracking customer service agent forecasting, performance, and workflow; Providing temporary use of non-downloadable software featuring artificial intelligence for data analytics and business analytics; Providing temporary use of non-downloadable software featuring artificial intelligence providing for real-time analytics of live calls, messages, and chats to contact centers and customer support centers for tracking, prioritizing, resolving, assisting and escalating calls, messages, chats, and customer issues; Providing temporary use of non-downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Providing temporary use of non-downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats to contact centers; Consulting services in the field of computer software analytics in relation to contact centers and customer support centers using artificial intelligence; Providing temporary use of online non-downloadable software development tools |
| Goods and Services | Recorded and downloadable software featuring artificial intelligence for managing, forecasting, and tracking customer service agent performance and workflow; Recorded and downloadable software featuring artificial intelligence for data analytics and business analytics; Recorded and downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Recorded and downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats; Recorded and downloadable computer applications software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics in relation to contact centers and customer support centers; Recorded and downloadable computer applications software for providing customizable computer dashboards for processing, arranging and displaying data; Business intelligence software, namely, recorded and downloadable software for generating insights, trends, and metrics and displaying data on dashboards; Recorded and downloadable application software featuring software for data sensitivity classification and redacting sensitive information from documents; Recorded and downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Recorded and downloadable software featuring artificial intelligence for capturing, recording, reviewing, and replaying contact center agent audio, chat, messages, computer screens and activity |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, November 26, 2025 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, November 26, 2025 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, November 26, 2025 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Amazon Technologies, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Seattle, WA 98109 US |
| Event Date | Event Description |
| Wednesday, November 26, 2025 | NEW APPLICATION ENTERED |
| Wednesday, November 26, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, November 26, 2025 | APPLICATION FILING RECEIPT MAILED |
| Tuesday, December 16, 2025 | ASSIGNED TO EXAMINER |
| Wednesday, December 17, 2025 | NON-FINAL ACTION WRITTEN |
| Wednesday, December 17, 2025 | NON-FINAL ACTION E-MAILED |
| Wednesday, December 17, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Sunday, March 8, 2026 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Sunday, March 8, 2026 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Sunday, March 8, 2026 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Sunday, March 8, 2026 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Sunday, March 8, 2026 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, March 11, 2026 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Wednesday, March 11, 2026 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Wednesday, June 17, 2026 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, June 17, 2026 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, June 17, 2026 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, July 6, 2026 | FINAL REFUSAL WRITTEN |
| Monday, July 6, 2026 | FINAL REFUSAL E-MAILED |
| Monday, July 6, 2026 | NOTIFICATION OF FINAL REFUSAL EMAILED |