| Serial Number | 98186483 |
| Word Mark | AISERA |
| Filing Date | Tuesday, September 19, 2023 |
| Status | 688 - NOTICE OF ALLOWANCE - ISSUED |
| Status Date | Tuesday, September 24, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, July 30, 2024 |
| Goods and Services | Recorded and downloadable computer software for collecting, reviewing, and analyzing information to support customer service; recorded and downloadable computer software for customer relationship management (CRM); recorded and downloadable computer software for collecting, reviewing, and analyzing information for customer experience, employee engagement, sales support, and information technology services; recorded and downloadable computer software for collecting, reviewing, and analyzing business information to respond to customer inquiries; recorded and downloadable computer software for facilitating and providing information technology help desk services, chatbot services, and voice bot services; recorded and downloadable computer software for analyzing and identifying business technology performance incidents and issues; recorded and downloadable computer software for collecting, reviewing, and analyzing business information for an online help desk; recorded and downloadable computer software for business management and sales management support; recorded and downloadable computer software for database management; recorded and downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); recorded and downloadable computer software for managing and responding to inquiries from internal teams and departments; recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; recorded and downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; recorded and downloadable computer software for data collection, analysis, and aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for discovering applications, devices, and cloud resources on a computer network; recorded and downloadable computer software for automated monitoring of computer performance; recorded and downloadable computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions |
| Goods and Services | Providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing information to support customer service; providing temporary use of online non-downloadable software for customer relationship management (CRM); providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing information for customer experience, employee engagement, sales support, and information technology services; providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing business information to respond to customer inquiries; providing temporary use of online non-downloadable software for facilitating and providing information technology help desk services, chatbot services, and voice bot services; providing temporary use of online non-downloadable software for analyzing and identifying business technology performance incidents and issues; providing temporary use of online non-downloadable software for collecting, reviewing, and analyzing business information for an online help desk; providing temporary use of online non-downloadable software for business management and sales management support; providing temporary use of online non-downloadable software for database management; providing temporary use of online non-downloadable software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online non-downloadable software for managing and responding to inquiries from internal teams and departments; providing temporary use of online non-downloadable software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online non-downloadable software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of online non-downloadable software for data collection, analysis, and aggregation; providing temporary use of online non-downloadable software for data aggregation in order to visualize customer data; providing temporary use of online non-downloadable software for workflow and process automation; providing temporary use of online non-downloadable software using artificial intelligence for resolving inquiries; providing temporary use of online non-downloadable software for discovering applications, devices, and cloud resources on a computer network; providing temporary use of online non-downloadable software for automated monitoring of computer performance; providing temporary use of online non-downloadable software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, October 5, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, October 5, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Aisera Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Palo Alto, CA 94303 |
| Party Name | Aisera Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Palo Alto, CA 94303 |
| Event Date | Event Description |
| Friday, September 22, 2023 | NEW APPLICATION ENTERED |
| Thursday, October 5, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, May 16, 2024 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Monday, May 13, 2024 | ASSIGNED TO EXAMINER |
| Thursday, May 16, 2024 | EXAMINER'S AMENDMENT ENTERED |
| Thursday, May 16, 2024 | EXAMINERS AMENDMENT E-MAILED |
| Thursday, May 16, 2024 | EXAMINERS AMENDMENT -WRITTEN |
| Friday, June 21, 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, July 10, 2024 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, July 30, 2024 | PUBLISHED FOR OPPOSITION |
| Tuesday, July 30, 2024 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, September 24, 2024 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |