| Goods and Services | Provision of an internet-based application for collecting transactional data from disparate accounting systems, and for cleaning and standardizing the data which is then made available to the user for forecasting sales, tracking and managing assets and inventory, market assessment, predictive modelling, contact management, financial analysis, managing loyalty and rebate payment programs, and for conducting e-commerce namely online ordering of products and services; consulting services for development and implementation of customer relationship strategies and tactics; development of applications designed to improve sales and marketing information and processes; development and maintenance of customer and prospect databases, namely data collection, loading and cleansing (standardization, augmentation, duplicate removal); consulting services to assist clients in data collection strategies involving end users and the aforementioned internet-based application; analysis and modelling of client data for the purposes of segmenting and targeting customers and prospects, business planning, forecasting, and development of specific marketing and sales programs; market research services namely compilation of customer information and business practices by geography, market, products, channel, and interest; qualitative and quantitative market research of customer groups to assess market opportunities, user profiles, identify performance gaps, product positioning and customer satisfaction; management and fulfillment of end user rebate programs, refunds and damage claims, and channel marketing programs resulting in payments, namely margin or cooperative advertising payments, including electronic data collection, data entry, calculation logic, cheque issue, mailing and reporting, customer service, and client visibility; fulfillment of literature requests and mailings for others; call centre services for others namely: inbound telephone and website support for products and programs, outbound telesales/fax/email to channel and end users for the purposes of selling or influencing the purchase of products, and outbound calls to collect data for the purposes of market research and database building/cleansing; order desk services for others namely order entry, follow-up, monitoring, shipping documentation and inbound and outbound customer support; and web development namely creating, designing, implementing, maintaining and hosting web sites or web pages for clients; Provision of an internet-based application for collecting transactional data from disparate accounting systems, and for cleaning and standardizing the data which is then made available to the user for forecasting sales, tracking and managing assets and inventory, market assessment, predictive modelling, contact management, financial analysis, managing loyalty and rebate payment programs, and for conducting e-commerce namely online ordering of products and services; consulting services for development and implementation of customer relationship strategies and tactics; development of applications designed to improve sales and marketing information and processes; development and maintenance of customer and prospect databases, namely data collection, loading and cleansing (standardization, augmentation, duplicate removal); consulting services to assist clients in data collection strategies involving end users and the aforementioned internet-based application; analysis and modelling of client data for the purposes of segmenting and targeting customers and prospects, business planning, forecasting, and development of specific marketing and sales programs; market research services namely compilation of customer information and business practices by geography, market, products, channel, and interest; qualitative and quantitative market research of customer groups to assess market opportunities, user profiles, identify performance gaps, product positioning and customer satisfaction; management and fulfillment of end user rebate programs, refunds and damage claims, and channel marketing programs resulting in payments, namely margin or cooperative advertising payments, including electronic data collection, data entry, calculation logic, cheque issue, mailing and reporting, customer service, and client visibility; fulfillment of literature requests and mailings for others; call centre services for others namely: inbound telephone and website support for products and programs, outbound telesales/fax/email to channel and end users for the purposes of selling or influencing the purchase of products, and outbound calls to collect data for the purposes of market research and database building/cleansing; order desk services for others namely order entry, follow-up, monitoring, shipping documentation and inbound and outbound customer support; and web development namely creating, designing, implementing, maintaining and hosting web sites or web pages for clients |
