| Serial Number | 98621627 |
| Word Mark | AGENTASSIST |
| Filing Date | Thursday, June 27, 2024 |
| Status | 641 - NON-FINAL ACTION - MAILED |
| Status Date | Monday, January 27, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | NOT AVAILABLE |
| Description of Mark | The mark consists of five vertical lines of varying length, the second and fifth of which are blue, to the left the compound word "AgentAssist" in black with both letters "a" being capital "A"s. |
| Pseudo Mark | AGENT ASSIST |
| Indication of Colors claimed | The color(s) blue, black and gray is/are claimed as a feature of the mark. |
| Goods and Services | Providing temporary use of online non-downloadable chatbot software for guiding customers through questions and actions, such as making reservations or appointments, checking inventory, resetting passwords, retrieving account balances, and making payments; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for guiding customers through questions and actions, such as making reservations or appointments, checking inventory, resetting password s, retrieving account balances, and making payments; Software as a service (SAAS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Software as a service (SAAS) services featuring software using artificial intelligence for speech-to-text translation, text-to-speech, speech analytics, automated questions and answers, conversation summarization, real time agent guidance, conversation intent categorization, and virtual agents and assistants |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, June 27, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, November 21, 2023 |
| First Use In Commerce Date | Tuesday, November 21, 2023 |
| Party Name | AI CSR Technologies, LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Dublin, OH 43017 |
| Event Date | Event Description |
| Thursday, June 27, 2024 | NEW APPLICATION ENTERED |
| Friday, June 28, 2024 | TEAS VOLUNTARY AMENDMENT RECEIVED |
| Sunday, October 13, 2024 | PRELIMINARY/VOLUNTARY AMENDMENT - ENTERED |
| Sunday, October 13, 2024 | ASSIGNED TO LIE |
| Thursday, January 23, 2025 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Thursday, January 23, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, January 24, 2025 | ASSIGNED TO EXAMINER |
| Monday, January 27, 2025 | NON-FINAL ACTION WRITTEN |
| Monday, January 27, 2025 | NON-FINAL ACTION E-MAILED |
| Monday, January 27, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |