| Serial Number | 90864948 |
| Word Mark | AGENT JOURNEY MAPPING |
| Filing Date | Wednesday, August 4, 2021 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Monday, November 21, 2022 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | broadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers |
| Goods and Services | business information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response |
| Goods and Services | Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service (SaaS) services, namely, hosting software for use by others for general business process automation; software as a Service (SaaS) services featuring artificial intelligence software for general business process automation for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; machine learning and artificial intelligence to gain insight into call center agent activity; artificial intelligence driven automation for call center tasks; artificial intelligence driven automation to facilitate asynchronous communications with customers; software as a Service (SaaS) services featuring machine learning and artificial intelligence software to assist call center agents to respond to sales related inquiries from customers |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, September 29, 2021 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, September 29, 2021 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, September 29, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | ASAPP, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | New York, NY 10007 |
| Event Date | Event Description |
| Monday, November 21, 2022 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND |
| Monday, November 21, 2022 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Monday, May 9, 2022 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, May 9, 2022 | NON-FINAL ACTION E-MAILED |
| Monday, May 9, 2022 | NON-FINAL ACTION WRITTEN |
| Thursday, April 28, 2022 | ASSIGNED TO EXAMINER |
| Wednesday, September 29, 2021 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| Saturday, August 7, 2021 | NEW APPLICATION ENTERED IN TRAM |