AGENT JOURNEY MAPPING Trademark

Trademark Overview


On Wednesday, August 4, 2021, a trademark application was filed for AGENT JOURNEY MAPPING with the United States Patent and Trademark Office. The USPTO has given the AGENT JOURNEY MAPPING trademark a serial number of 90864948. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Monday, November 21, 2022. This trademark is owned by ASAPP, Inc.. The AGENT JOURNEY MAPPING trademark is filed in the Advertising, Business and Retail Services, Communication Services, and Computer & Software Services & Scientific Services categories with the following description:

broadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers

business information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response

Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service...
agent journey mapping

General Information


Serial Number90864948
Word MarkAGENT JOURNEY MAPPING
Filing DateWednesday, August 4, 2021
Status602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE
Status DateMonday, November 21, 2022
Registration Number0000000
Registration DateNOT AVAILABLE
Mark Drawing4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form
Published for Opposition DateNOT AVAILABLE

Trademark Statements


Goods and Servicesbroadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers
Goods and Servicesbusiness information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response
Goods and ServicesSoftware as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service (SaaS) services, namely, hosting software for use by others for general business process automation; software as a Service (SaaS) services featuring artificial intelligence software for general business process automation for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; machine learning and artificial intelligence to gain insight into call center agent activity; artificial intelligence driven automation for call center tasks; artificial intelligence driven automation to facilitate asynchronous communications with customers; software as a Service (SaaS) services featuring machine learning and artificial intelligence software to assist call center agents to respond to sales related inquiries from customers

Classification Information


International Class035 - Advertising; business management; business administration; office functions.
US Class Codes100, 101, 102
Class Status Code6 - Active
Class Status DateWednesday, September 29, 2021
Primary Code035
First Use Anywhere DateNOT AVAILABLE
First Use In Commerce DateNOT AVAILABLE

International Class038 - Services allowing people to communicate with another by a sensory means.
US Class Codes100, 101, 104
Class Status Code6 - Active
Class Status DateWednesday, September 29, 2021
Primary Code038
First Use Anywhere DateNOT AVAILABLE
First Use In Commerce DateNOT AVAILABLE

International Class042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software.
US Class Codes100, 101
Class Status Code6 - Active
Class Status DateWednesday, September 29, 2021
Primary Code042
First Use Anywhere DateNOT AVAILABLE
First Use In Commerce DateNOT AVAILABLE

Trademark Owner History


Party NameASAPP, Inc.
Party Type10 - Original Applicant
Legal Entity Type03 - Corporation
AddressNew York, NY 10007

Trademark Events


Event DateEvent Description
Monday, November 21, 2022ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
Monday, November 21, 2022ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
Monday, May 9, 2022NOTIFICATION OF NON-FINAL ACTION E-MAILED
Monday, May 9, 2022NON-FINAL ACTION E-MAILED
Monday, May 9, 2022NON-FINAL ACTION WRITTEN
Thursday, April 28, 2022ASSIGNED TO EXAMINER
Wednesday, September 29, 2021NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM
Saturday, August 7, 2021NEW APPLICATION ENTERED IN TRAM