| Goods and Services | Recorded computer operating system software and downloadable computer operating system software for accessing and using cloud computing networks; recorded computer software platforms and downloadable computer software platforms for communication and for data recording, voice and voiceprint recognition, identification, validation, verification, processing and language recognition, and for data processing featuring artificial intelligence (AI) technology, on premises and within a cloud computing platform; recorded computer application software and downloadable computer application software for communication and for data recording, voice and voiceprint recognition, identification, validation, verification, processing and language recognition, and for data processing featuring artificial intelligence (AI) technology, on premises and within a cloud computing platform; recorded computer software and downloadable computer software for enterprises and service providers for implementing unified communication, contact centers featuring omnichannel contact centers and unified communication environments for orchestration and management of all communication interactions, for managing and operating call center functions, for call center inbound and outbound call management, call routing, call queuing, queue monitoring, ring groups and skills-based routing, call center agent monitoring, simulating call center processes and optimizing call center configurations, inbound and outbound call services, telemarketing, customer service management, telephone call centers, providing access to e-books featuring information about call centers recorded on computer media, business services featuring data management and analysis, interpretation, identification, real-time and offline analytics, decision-making, agent guidance, and process automation, reporting and decision support related to recorded and non-recorded data, voice, video, radio, VoIP, email, instant messaging, social media interactions, text, messages, worldwide web, intranet, screen, wireless and other multimedia interactions, call center operations and call center management for businesses and automated voice-enabled chat bots; Computer circuit boards and peripherals; recorded computer software and downloadable computer software and hardware for speech, speaker, voice and voiceprint recognition, identification, validation, verification and processing, and for language recognition; recorded applications and downloadable computer software applications for speech, speaker, voice and language recognition; interactive voice response systems comprising computer hardware with preinstalled operating system software; computer hardware and recorded software and downloadable software for communication via voice, video, radio, data, VoIP, email, instant messaging, social media interactions, text messages, accessing the worldwide web, accessing intranet and accessing wireless and other multimedia communication, transmitted, processed, managed, and recorded over telecommunication equipment and networks; computer hardware, recorded software and downloadable software used for communication, capturing of video, voice and data information and meta-data capture, signal processing, signal analysis, alarms, storage, archiving, indexing and dissemination of data; semiconductor chips; communication boards, namely, electronic circuit boards; computer hardware, namely, communication and processing boards and apparatus, namely, system boards (mother cards) and processors; computer hardware, namely, communication and processing boards and apparatus, namely, circuit boards; recorded software and downloadable software for accessing, managing, securing, operating and monitoring telecommunications networks and systems; media gateway systems comprising communications servers, computer servers, media servers, application servers, namely, digital media servers, internet servers for accessing computer applications, computer hardware, and recorded firmware and software for processing and handling voice, fax, video and other data over networks; computer networking hardware being session boarder controllers; wireless and mobile telephones; handsets, namely, telephone handsets; telephones; video phone; conference phone; cameras, computer peripherals, microphones, loudspeakers, audio visual equipment being video monitors, flat panel screen displays, computer screen displays, video projectors, display means for projecting visual content on projection means being video projectors, demonstration tools being electronic interactive whiteboards, virtual reality glasses, augmented reality glasses, all for use in meeting rooms; computer hardware and recorded computer application software for managing meeting rooms through data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded data, voice, video, radio, VoIP, email, instant messaging, social media interactions, text, messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions; recorded computer software and downloadable computer software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics; recorded computer software and downloadable computer software for situation management to enable situation planning, response, analysis, interception and intelligence; recorded computer application software and downloadable computer application software for data management and analysis, interpretation, identification, real-time and offline analytics, decision-making, agent guidance, and process automation, reporting and decision support related to recorded and non-recorded data, voice, video, radio, VoIP, email, instant messaging, social media interactions, text, messages, worldwide web, intranet, screen, wireless and other multimedia interactions; recorded computer software and downloadable computer software and hardware used for interconnecting to and mediating with cloud infrastructure, for establishment of voice, fax, video, presence, collaboration, data sharing and communication; recorded computer software and downloadable computer software for communication, enabling and facilitating dialing and routing; downloadable application for mobile and hand held devices enabling the activation of computer software; recorded communications software and downloadable communications software and hardware for transmission and dissemination of audio, video, signals and data via communications networks; recorded software and downloadable software for quality control and detection of defaults and incidents in telecommunications networks; recorded software and downloadable software for facilitating electronic mail; recorded software and downloadable software for facilitating voice and video messaging; recorded computer software and downloadable computer software for recording and analyzing meetings and conversations including voice, video and shared content through the use of computer programmed artificial intelligence |
| Goods and Services | Platform as a service and software as a service services featuring computer software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving, indexing and dissemination of data and featuring application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded data, voice, video, radio, voice over Internet protocol, email, Internet, Intranet, display screen, wireless and other multimedia interactions; consulting in the field of cloud computing networks and applications; cloud computing services featuring software for use in the creation, conversion, manipulation, translation, storage, management, recognition, and transfer of documents, images, text, video, sounds, speech and data; software as a service (SaaS) services featuring software for the control and monitoring of cloud computing networks and Internet of things (IoT) devices; software as a service (SaaS) services featuring software for creating, accessing and managing cloud operating system environment and computer networks; software as a service (SaaS) services featuring software interface for accessing cloud, high performance computing, cluster or grid computing resources, hybrid operating system environment and computing networks for workload management by administrators, managers and end-users; design, architecture, development and custom design of computer hardware; design, architecture, development and customization of computer software; technical support, namely, troubleshooting of computer software problems and providing backup computer programs and facilities; computer technology support services, namely, help desk services; technical consulting in the field of designing and selecting computer-based information systems and components and communications systems; new product design services; computer systems integration services, maintenance of computer software, management of wireless, wireline, cellular, cloud, and premise computer networks for others; computer consultation and technical consultation in the field of updating and maintenance of computer software and software design and development services in the fields of natural language, speech, speaker, voice and voice-print recognition, identification, authentication, validation, verification, indexing and processing and language recognition |
